Retail Assistant
| Posting date: | 16 June 2025 |
|---|---|
| Salary: | £25,970 to £28,361 per year |
| Hours: | Full time |
| Closing date: | 30 June 2025 |
| Location: | Westminster, London, SW1A 0AA |
| Company: | House of Commons |
| Job type: | Permanent |
| Job reference: | 6253_1750072976 |
Summary
House of Commons
The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system.
Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.
Staff Benefits
In addition to your salary, we offer an attractive range of benefits including:
- 30 days' annual leave (increasing to 35 days after first full leave year).
- Civil Service pension with an average employer contribution of 28.97%.
- Access to training and development.
- Flexible working.
- Interest free season ticket loan and bicycle loan.
Introduction
The House of Commons Retail Team is a changing and dynamic team which operates three shops: two within the Palace of Westminster and an external shop in Parliament Square; in addition, there is an e-commerce site. Occasionally pop-up shops operate on or off the parliamentary estate.
Retail Services is part of the Customer Experience and Service Delivery (CE&SD) team, with a remit of delivering an exceptional omnichannel retail experience for Members and their staff, House staff, visitors to Parliament, and the public. This role is an exciting opportunity to join a creative and ambitious team in a non-traditional retail environment.
The Role
The post holder is responsible for providing exceptional customer service in any of the departmental operating locations. Service is provided to a wide range of external customers. In addition, given the nature of the business, there is a large internal customer base that includes key stakeholders and Members of Parliament (from both Houses).
Some of the responsibilities for this role include:
- Always provide the highest standards of customer service by serving customers politely, efficiently, and quickly, maximising income for the Retail operation.
- Actively contribute towards daily sales targets through effective selling skills and excellent product knowledge.
- Become familiar with, and stay up to date with, the department's services to build expertise in dealing with customer queries.
- Actively promote the online shop in line with customer service standards.
Skills and Experience
To be successful in this role you will demonstrate:
- Relevant experience in a retail environment, including actively increasing sales, replenishing, and working to targets.
- Experience of delivering excellent customer service to a broad and diverse customer base while upholding the principles of diversity, equality and inclusion.
- Evidence of working as a team with good communication skills and the ability to deliver information effectively. Ability to work under pressure and prioritise tasks.
- Experience of till operation and basic MS Office computer skills.
Next Steps and Additional Information
- Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1- 4 in the Job Description.
More information on the role and the full criteria can be found in the Job Description.
Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Please ensure that you anonymise your application by removing any identifiable factors from your Application.
Please refrain from using AI tools or AI-generated content when preparing your application to ensure authenticity.
We may close the vacancy prior to the closing date stated due to a high volume of applications.
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