Contact Centre Executive
| Posting date: | 16 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | Southampton, Hampshire |
| Remote working: | Fully remote |
| Company: | British Carers |
| Job type: | Temporary |
| Job reference: | CCE |
Summary
Contact Centre Executive – Remote – up to 30 hours / week
(Please apply with cv and cover letter)
Are you looking for a new and exciting in-bound contact centre / customer service challenge working for a great business while being based at home?
Do you have previous experience in sales, customer service, marketing or a similar role? Are you self-motivated and passionate to deliver?
Are you a friendly and approachable person with great telephone manner, who enjoys teamwork and collaboration?
If so, British Nannies is looking for a Contact Centre Executive to join our Business Operations team. We welcome applications from anywhere in the UK!
About Us
British Nannies provides families with temporary and emergency in-home childcare, for example when a family’s usual carer is not available, or their nursery / school is closed. You will be working closely with our caregivers and partner providers to ensure the highest quality childcare is provided across the UK.
British Nannies is an accredited Living Wage Employer. The real Living Wage is the only rate calculated according to what people need to make ends meet. It provides a voluntary benchmark for employers that choose to take a stand by ensuring their staff earn a wage that meets the costs and pressures they face in their everyday lives. The team at British Nannies recognises that paying the real Living Wage is the mark of a responsible employer and believes that a hard day’s work deserves a fair day’s pay.
The Role
We are seeking a home-based Contact Centre Executive to be responsible for receiving and staffing emergency childcare bookings by phone / email / online portal. We are looking for a team member who can adapt to new processes quickly.
The working days are Monday to Friday. The working hours are determined by which shifts are available each given week; these will either be 07:00 – 13:00 or 13:00 – 19:00 and will be communicated as far as possible in advance.
You will need to have a quiet environment to work in along with your own computer, webcam, mobile phone and a good internet connection.
This is not a customer facing role however communication with your fellow co-workers is paramount, so you will work together on a Zoom call with your co-workers to help split the workload effectively.
What you will deliver
• Receiving and responding to emails from our clients
• Conversing with our childcare team members via our chat facility
• Staffing emergency childcare bookings via phone / online portal
• Working to achieve team and individual targets on a weekly / monthly basis
• Consistently delivering the highest quality customer service to everyone we interact with
• Taking inbound phone calls from our clients’ contact centres, responding to and logging these
• Raising tasks for other team members to administrate
Key Responsibilities, Skills and Attitudes
• Ability to work on your own initiative, with a high degree of reliability and confidentiality
• Excellent communication skills, both verbal and written
• To be a self-starter who thrives on a challenge – this is a busy role!
• Previous experience with a Salesforce or similar CRM platform would be highly advantageous
Benefits
• Home-based fully remote role with no travel required
• Full training provided via Zoom
• Starting salary £18,720 gross per annum (£12 ph)
• 28 days’ annual leave (pro rata), auto-enrol pension, and private medical healthcare
• Small to medium sized business, with great progression opportunities!
• Start date 7th January 2024
Next steps
If you like the sound of this Contact Centre Executive opportunity and have the necessary skills and experience, please apply today. Please note that applications with supporting cover letter / email will be prioritised for interview.
We look forward to meeting you!
(Please apply with cv and cover letter)
Are you looking for a new and exciting in-bound contact centre / customer service challenge working for a great business while being based at home?
Do you have previous experience in sales, customer service, marketing or a similar role? Are you self-motivated and passionate to deliver?
Are you a friendly and approachable person with great telephone manner, who enjoys teamwork and collaboration?
If so, British Nannies is looking for a Contact Centre Executive to join our Business Operations team. We welcome applications from anywhere in the UK!
About Us
British Nannies provides families with temporary and emergency in-home childcare, for example when a family’s usual carer is not available, or their nursery / school is closed. You will be working closely with our caregivers and partner providers to ensure the highest quality childcare is provided across the UK.
British Nannies is an accredited Living Wage Employer. The real Living Wage is the only rate calculated according to what people need to make ends meet. It provides a voluntary benchmark for employers that choose to take a stand by ensuring their staff earn a wage that meets the costs and pressures they face in their everyday lives. The team at British Nannies recognises that paying the real Living Wage is the mark of a responsible employer and believes that a hard day’s work deserves a fair day’s pay.
The Role
We are seeking a home-based Contact Centre Executive to be responsible for receiving and staffing emergency childcare bookings by phone / email / online portal. We are looking for a team member who can adapt to new processes quickly.
The working days are Monday to Friday. The working hours are determined by which shifts are available each given week; these will either be 07:00 – 13:00 or 13:00 – 19:00 and will be communicated as far as possible in advance.
You will need to have a quiet environment to work in along with your own computer, webcam, mobile phone and a good internet connection.
This is not a customer facing role however communication with your fellow co-workers is paramount, so you will work together on a Zoom call with your co-workers to help split the workload effectively.
What you will deliver
• Receiving and responding to emails from our clients
• Conversing with our childcare team members via our chat facility
• Staffing emergency childcare bookings via phone / online portal
• Working to achieve team and individual targets on a weekly / monthly basis
• Consistently delivering the highest quality customer service to everyone we interact with
• Taking inbound phone calls from our clients’ contact centres, responding to and logging these
• Raising tasks for other team members to administrate
Key Responsibilities, Skills and Attitudes
• Ability to work on your own initiative, with a high degree of reliability and confidentiality
• Excellent communication skills, both verbal and written
• To be a self-starter who thrives on a challenge – this is a busy role!
• Previous experience with a Salesforce or similar CRM platform would be highly advantageous
Benefits
• Home-based fully remote role with no travel required
• Full training provided via Zoom
• Starting salary £18,720 gross per annum (£12 ph)
• 28 days’ annual leave (pro rata), auto-enrol pension, and private medical healthcare
• Small to medium sized business, with great progression opportunities!
• Start date 7th January 2024
Next steps
If you like the sound of this Contact Centre Executive opportunity and have the necessary skills and experience, please apply today. Please note that applications with supporting cover letter / email will be prioritised for interview.
We look forward to meeting you!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.