Registration Officer
| Posting date: | 16 June 2025 |
|---|---|
| Salary: | £30,559 to £33,366 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 15 July 2025 |
| Location: | Bicester Registration Office, Bicester Library, OX26 6JU |
| Company: | Oxfordshire County Council |
| Job type: | Permanent |
| Job reference: | OCC/TP/511/1181 |
Summary
About Us
The Registration Service plays a pivotal role in key life events for members of our local communities.It provides residents with a service to register births, deaths, stillbirths, marriages and civil partnerships and is offered across seven registration offices in the county of Oxfordshire.The Registration Service team arecommittedto making a real difference in local people's lives, and to providing the best outcomes for our customers.We are asupportiveandinclusiveteam, and we aim to deliver our service by living the organisation's values: always learning, beingkind, acting with integrity, taking responsibility, and daring to do things differently.
About the Role
We are seeking a dedicated andcompassionateperson to join the Oxfordshire Registration Service as a Registration Officer.In this role, you will spend the majority of your time interviewing customers in face-to-face appointments, registering life events (births, deaths, and stillbirths), and taking Notices of Marriage and Civil Partnership.
This is a very busy and varied role in whichyou will be meeting customers who haveindividualneeds and circumstances, may display a range of emotions and who may have complex and challenging situations.It offers the opportunity to provide excellent service andsupportat important moments in customers' lives and to ensure that they are able to complete the required procedures within statutory frameworks and timescales. You will work in a fast-paced, customer-facing environment with back-to-back appointments every 30-45 minutes.Once the initial training period has been completed, you will also spend time in the Registration Hub, assisting colleagues and customers with complex registration queries. At a later stage you will also be trained to carry out marriage and civil partnershipceremonies.
About you
As a Registration Officer, you will enjoy engaging with members of the public at pivotal times and guiding them through a legal process. You will be able to apply complex regulations and principles and explain them in a way which is readilyunderstandableby the general public. You will beconfidentin your ICT skills (training will be given in Registration software) and willing to use your initiative in combination with guidance from experienced Registration Officers, to solve problems and achieve the required outcome for customers. You will also need to be flexible as situations and places of work may change at relatively short notice. You will be thorough and careful when carrying out daily checks on certificates and finance records, and you will also be willing to embrace thechallengeof managing large groups of people at ceremonies and speaking to audiences of varying sizes.
For an informal discussion about the role please contact Siobhan O'Brien (siobhan.obrien@oxfordshire.gov.uk) or Lorna Hind (lorna.hind@oxfordshire.gov.uk)
Interviews will take place on 17th July at the Oxford Register Office
Rewards and benefits
- Competitive salary
- Up to 31 days annual leave each year
- Enhanced family friendly policies
- Competitive employer contribution pension scheme
- Local and national discounts for shopping and travel
- Excellent learning and development opportunities
Ourcommitmentto:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all.
Ourcommitmentto:
Guaranteed Interview Schemes
As a DisabilityConfidentemployer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are alsocommittedto helping andsupportingthose transitioning from HM ArmedForcesto civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Ourcommitmentto:
Safeguarding
Oxfordshire County Council arecommittedto safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers tosharethiscommitment. We will ensure that all our recruitment and selection practices reflect these commitments.
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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk
Proud member of the Disability Confident employer scheme