Lead Service Designer (£54,857 - £80,400)
| Posting date: | 16 June 2025 |
|---|---|
| Salary: | £54,857 per year |
| Additional salary information: | Plus an additional allowance up to £25,543 |
| Hours: | Full time |
| Closing date: | 29 June 2025 |
| Location: | Birmingham |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 411239/1 |
Summary
As a Lead Service Designer at DVSA, you will play a critical role in shaping and improving public services that impact millions of road users across the UK. You will lead the design of end-to-end, user-centred services that are inclusive, accessible, and grounded in evidence. Working closely with service and product owners, policy experts, and multidisciplinary teams, you will ensure that design strategies align with DVSA’s broader mission to keep Britain moving safely and sustainably. This includes supporting the agency’s strategic goals to 2025 and beyond, which focus on simplifying services, leveraging data and technology, and enabling people and businesses to make safe and sustainable choices.
If you want to find out more about this role, get tips on the application or ask the hiring manager any questions, join us for a virtual information session on Thursday 19th June 12:00 – 13:00. Click here to register.
Responsibilities include but are not limited to:
- Lead the design and continuous improvement of end-to-end services at DVSA, ensuring they are data-driven and user-centred.
- Collaborate with service and product owners to align design plans with DVSA’s strategic goals.
- Champion inclusive and accessible design practices.
- Work with other Lead roles in the User Centred Design team to guide the Service Design profession at DVSA by setting standards and mentoring designers.
- Work with internal and external stakeholders, including policy experts, service owners, and other government departments, to enhance DVSA services.
For further information, please see the attached Role Profile.
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