Child Maintenance Service Caseworker - Plymouth
| Posting date: | 16 June 2025 |
|---|---|
| Salary: | £26,770 per year |
| Hours: | Full time |
| Closing date: | 30 June 2025 |
| Location: | Plymouth |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 409373/1 |
Summary
We help parents who are unable to make private financial agreements in support of their child(ren)’s living costs. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
CMS are committed to creating an inclusive and diverse workforce where everybody can thrive. If you want to make a difference to the lives of others and be part of the UK’s largest public services Department, then this could be the career for you.
Take a look at the DWP you tube channel to find out more https://youtu.be/DwG6S1XQy2Y
As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment, supporting separated families and securing children’s futures.
As part of your daily responsibilities, you will:
- Be making and receiving telephone calls in a contact centre environment.
- Address queries, progress associated work and/or escalate cases to other teams where appropriate.
- Be resilient, remaining professional and courteous, handling sensitive and challenging situations in a positive way.
- Provide high-quality customer service ensuring that all information provided to customers is accurate, timely and easy to understand.
- Obtain information from a variety of sources to enable you to make accurate calculations and decisions regarding liability to pay child maintenance, precisely inputting necessary information on internal IT systems.
- Negotiate child maintenance arrangements and payments with customers following child maintenance instructions and legislation.
- Secure payments and clearly advise the consequences of non-payment.
- Take payment enforcement actions where appropriate.
- Support our online customers using email and webchat (our digital assistance channel).
Supporting Candidates Live Events
We will be holding webinar sessions hosted by CMS caseworkers, they will share further information about the role, their experience of the training and support that is available when working in CMS, as well as some of the benefits you can expect as a civil servant.
The events are not mandatory but are a great way to learn about the vacancy. Expect them to last around 60 minutes, take place via Microsoft Teams, and include a short Q&A session.
Follow the link to book your place:
CMS Recruitment Webinar - 24th June 17:00
CMS Recruitment Webinar - 25th June 12:00
Proud member of the Disability Confident employer scheme