Sub Dispatch Coordinator
| Posting date: | 16 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | Stoke-On-Trent, Staffordshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 144241 |
Summary
Sub Dispatch Coordinator
Location: Stoke on Trent, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract
Starting August 25, 2025, we are seeking a Sub-Dispatch Coordinator to join our Facilities Helpdesk team for a 3-month fixed-term contract.
Job Description
As a Sub-Dispatch Coordinator, you will play a crucial role within our Service Desk team, acting as the central point of contact for customers and operational colleagues.
Your responsibilities will include raising, allocating, and ensuring the timely completion of jobs, providing full ownership of each customer request. You'll be expected to quickly find the best solutions, ensuring accuracy and delivering excellent service.
We are looking for someone who understands the importance of customer focus, accuracy, and service excellence. Your role will involve proactive communication and efficient problem-solving to meet customer needs and ensure smooth operations.
This role requires an individual who aligns with our core values and behaviors, and is passionate about delivering the best possible service experience.
Key Responsibilities
Maintain resource planning technology and schedule in-house engineers within contract SLAs
Coordinate calls and queries, assigning outsourced tasks to the appropriate contractor
Raise purchase orders for external delivery partners and track progress from start to completion
Manage field engineers, monitoring time, material costs, and skill set/location requirements
Address manpower shortages and provide emergency solutions for health & safety or site security risks
Professional and Personal Competencies/Qualifications
Previous helpdesk, customer service, or field operative scheduling support experience
Proactive approach to customer service, adapting to field changes
Strong team player, cooperative, and willing to assist others
Proficient in MS Word, MS Excel, with numerical reasoning and experience in dynamic scheduling tools
Engaging communicator with influencing skills, adaptable to different audiences
Strong in objection handling and maintaining professionalism with field operatives
Well-organised, deadline-oriented, with multitasking and prioritisation skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Stoke on Trent, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract
Starting August 25, 2025, we are seeking a Sub-Dispatch Coordinator to join our Facilities Helpdesk team for a 3-month fixed-term contract.
Job Description
As a Sub-Dispatch Coordinator, you will play a crucial role within our Service Desk team, acting as the central point of contact for customers and operational colleagues.
Your responsibilities will include raising, allocating, and ensuring the timely completion of jobs, providing full ownership of each customer request. You'll be expected to quickly find the best solutions, ensuring accuracy and delivering excellent service.
We are looking for someone who understands the importance of customer focus, accuracy, and service excellence. Your role will involve proactive communication and efficient problem-solving to meet customer needs and ensure smooth operations.
This role requires an individual who aligns with our core values and behaviors, and is passionate about delivering the best possible service experience.
Key Responsibilities
Maintain resource planning technology and schedule in-house engineers within contract SLAs
Coordinate calls and queries, assigning outsourced tasks to the appropriate contractor
Raise purchase orders for external delivery partners and track progress from start to completion
Manage field engineers, monitoring time, material costs, and skill set/location requirements
Address manpower shortages and provide emergency solutions for health & safety or site security risks
Professional and Personal Competencies/Qualifications
Previous helpdesk, customer service, or field operative scheduling support experience
Proactive approach to customer service, adapting to field changes
Strong team player, cooperative, and willing to assist others
Proficient in MS Word, MS Excel, with numerical reasoning and experience in dynamic scheduling tools
Engaging communicator with influencing skills, adaptable to different audiences
Strong in objection handling and maintaining professionalism with field operatives
Well-organised, deadline-oriented, with multitasking and prioritisation skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com