Waste Service Coordinator
| Posting date: | 16 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | Stoke-On-Trent, Staffordshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 144218 |
Summary
Waste Service Coordinator
Location: Stoke on Trent, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract
Starting in August 2025, we are seeking a Waste Service Coordinator to join our Sourcing team for a 3-month fixed-term contract.
Job Description
In this role, you will be responsible for managing and logging calls from clients, ensuring their operational and contractual needs are accurately translated and met.
You will become the Subject Matter Expert (SME) for several unique waste streams and suppliers, working closely with them to ensure services are delivered on time, in compliance with contractual SLAs, and aligned with cost, quality, and risk parameters.
Your responsibilities will also include ensuring the compliant procurement of waste services across the UK and overseeing new service requests from allocation to delivery.
This is an exciting opportunity for a service-focused, commercially aware individual with a passion for waste management and sustainability. You’ll be a key part of ISS’s Centre of Excellence for Waste, contributing to the delivery of world-class outsourced waste management services.
You’ll also benefit from opportunities to grow and explore career development in supply chain and other ISS functions.
Key Responsibilities
Process and log client calls, translating requests into engineering or FM solutions
Identify appropriate solutions within the contractual process
Build and maintain relationships with clients and account delivery teams
Manage and update associated software (e.g., Maximo)
Perform general administration duties
Provide professional and articulate helpdesk support to clients
Support the account delivery team with administrative tasks
Escalate issues to line management and seek guidance as needed
Professional and Personal Competencies/Qualifications
Educated to GCSE standard with at least 5 Grade C passes or above, or an NVQ in Business Administration, Customer Service, ICT or equivalent
Previous experience in customer service, contact centre or administrative role
Call handling experience
Proficient in Microsoft Office programmes
Excellent communication skills
Ability to work well in a team to achieve goals
Organised with good planning and data analysis skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Stoke on Trent, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract
Starting in August 2025, we are seeking a Waste Service Coordinator to join our Sourcing team for a 3-month fixed-term contract.
Job Description
In this role, you will be responsible for managing and logging calls from clients, ensuring their operational and contractual needs are accurately translated and met.
You will become the Subject Matter Expert (SME) for several unique waste streams and suppliers, working closely with them to ensure services are delivered on time, in compliance with contractual SLAs, and aligned with cost, quality, and risk parameters.
Your responsibilities will also include ensuring the compliant procurement of waste services across the UK and overseeing new service requests from allocation to delivery.
This is an exciting opportunity for a service-focused, commercially aware individual with a passion for waste management and sustainability. You’ll be a key part of ISS’s Centre of Excellence for Waste, contributing to the delivery of world-class outsourced waste management services.
You’ll also benefit from opportunities to grow and explore career development in supply chain and other ISS functions.
Key Responsibilities
Process and log client calls, translating requests into engineering or FM solutions
Identify appropriate solutions within the contractual process
Build and maintain relationships with clients and account delivery teams
Manage and update associated software (e.g., Maximo)
Perform general administration duties
Provide professional and articulate helpdesk support to clients
Support the account delivery team with administrative tasks
Escalate issues to line management and seek guidance as needed
Professional and Personal Competencies/Qualifications
Educated to GCSE standard with at least 5 Grade C passes or above, or an NVQ in Business Administration, Customer Service, ICT or equivalent
Previous experience in customer service, contact centre or administrative role
Call handling experience
Proficient in Microsoft Office programmes
Excellent communication skills
Ability to work well in a team to achieve goals
Organised with good planning and data analysis skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
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About Disability Confident
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