Administrator
| Posting date: | 13 June 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Part time |
| Closing date: | 13 July 2025 |
| Location: | RG248PD Basingstoke |
| Remote working: | On-site only |
| Company: | Synergy CRS |
| Job type: | Temporary |
| Job reference: |
Summary
Our client is currently recruiting an experienced administrator. You will be working for a major retailer in the UK supporting the site with their busy operations at Basingstoke.
- Monday to Sunday role, 5 over 8
- Working days and shifts will vary and will be discussed during interview
- Approx 15 hours a week
- Pay rate: £12.21 per hour
Role Purpose:
Co-ordinating the day-to-day administration tasks relating to the Customer Service Centre (CSC). Providing efficient administrative support for field operatives to ensure maximum performance is achieved and customers receive outstanding service.
Main Duties & Responsibilities:
Support the field operatives assigned to the CSC to ensure they can operate efficiently.
To be the first point of contact at the CSC for telephone queries or enquires raised by internal or external customers. Following a logical process to ensure speedy resolution in line with CSC Service Level Agreements (SLA’s), keeping customers, systems and documentation updated and maintained throughout the query
Maintain effective communication links with CSC field operatives using system tools to provide and record accurate information and to liase with central colleagues where necessary
Dealing with all general correspondence and telephone based duties, compiling information for putting together reports and then generating them. Filing, updating system records, checking accuracy of daily activities and assisting with the day to day running of the Distribution Centre
Monitor LDO orders and JRS jobs to ensure all customer repairs are updated correctly on the operating system to ensure compliance. Ensure that serial numbers and IRIS codes captured and errors resolved quickly
To promote and contribute to a Site environment that encourages colleague involvement to achieve continual improvement and the engagement of the people.
Key skills required:
Effective Communicator
Literate & Numerate
PC Literate - Word/Excel
Planning and organising
This role is advertised by an employment business, and you will be engaged through a 3rd party as a contractor.
- Monday to Sunday role, 5 over 8
- Working days and shifts will vary and will be discussed during interview
- Approx 15 hours a week
- Pay rate: £12.21 per hour
Role Purpose:
Co-ordinating the day-to-day administration tasks relating to the Customer Service Centre (CSC). Providing efficient administrative support for field operatives to ensure maximum performance is achieved and customers receive outstanding service.
Main Duties & Responsibilities:
Support the field operatives assigned to the CSC to ensure they can operate efficiently.
To be the first point of contact at the CSC for telephone queries or enquires raised by internal or external customers. Following a logical process to ensure speedy resolution in line with CSC Service Level Agreements (SLA’s), keeping customers, systems and documentation updated and maintained throughout the query
Maintain effective communication links with CSC field operatives using system tools to provide and record accurate information and to liase with central colleagues where necessary
Dealing with all general correspondence and telephone based duties, compiling information for putting together reports and then generating them. Filing, updating system records, checking accuracy of daily activities and assisting with the day to day running of the Distribution Centre
Monitor LDO orders and JRS jobs to ensure all customer repairs are updated correctly on the operating system to ensure compliance. Ensure that serial numbers and IRIS codes captured and errors resolved quickly
To promote and contribute to a Site environment that encourages colleague involvement to achieve continual improvement and the engagement of the people.
Key skills required:
Effective Communicator
Literate & Numerate
PC Literate - Word/Excel
Planning and organising
This role is advertised by an employment business, and you will be engaged through a 3rd party as a contractor.