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Administration Supervisor / Team Leader
| Posting date: | 13 June 2025 |
|---|---|
| Salary: | £26,052 per year |
| Additional salary information: | £26052 a year |
| Hours: | Full time |
| Closing date: | 24 June 2025 |
| Location: | Llay, LL12 0TR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3020-25-0003 |
Summary
Job Summary & Purpose This is a fast-paced role in a busy and demanding environment. We need our staff to be resilient, well-organised, able to problem solve and multi-task in a self-motivated manner, whilst maintaining a friendly and approachable demeanour. Our Patient Services Team works across our surgeries to: 1. Create a positive, friendly and caring patient experience; 2. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a personable, efficient and effective manner; 3. Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of clerical support to all members of the clinical and non-clinical team; 4. Facilitate effective communication between patients, team members and other healthcare agencies; 5. Maintain a thorough knowledge of Practice procedures and processes; 6. Ensure GDPR requirements are followed; and, 7. Ensure accuracy when recording details onto patient records. A flexible approach to the needs of the service we are providing is required. Main duties and responsibilities of the Supervisors/Team Leaders: Line management of the Patient Advisor team Rota co-ordination for the team Training new members of the team and promulgating new procedures and protocols as they arise Consulting on proposed changes to the practice Processing requests for appointments, visits and consultations clearly, politely and efficiently Signposting patients to appropriate healthcare professionals and services Dealing with all telephone and email queries from patients and acting as liaison with doctors and other staff as necessary Allocate appointments sensibly, using initiative where appropriate Registering new patients and explaining practice procedures Processing repeat prescription requests Updating the patient record system using agreed codes Ensuring the reception area and waiting areas are tidy and clean during surgery hours Scanning and filing of correspondence into patients records Dealing with incoming emails, letters and electronic triage requests Tasks from GPs and senior management