Ticket Investigations Officer
| Posting date: | 13 June 2025 |
|---|---|
| Salary: | £27,000 per year |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | Brighton, East Sussex |
| Remote working: | On-site only |
| Company: | Brighton & Hove Albion Football Club |
| Job type: | Permanent |
| Job reference: |
Summary
Role: Ticket Investigations Officer
Salary: £27,000 per annum
Hours: Full time, 35 hours per week (to include 5 matchdays, time in lieu after 5 matches accrued)
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 27th June 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Help safeguard the integrity of our ticketing operations.
Are you a data-savvy investigator with a desire for fair play? We’re looking for a sharp, detail-oriented professional to lead the fight against ticket misuse and fraud.
In this role, you will:
• Analyse large datasets to spot suspicious activity
• Lead investigations into ticketing breaches
• Manage sanctions and appeals from start to finish
• Work matchdays with a dedicated team, handling live incidents
You’ll be the go-to expert ensuring our ticketing terms and conditions are upheld with integrity and precision and play a key role in ensuring tickets are used fairly and in line with our terms and conditions—helping to protect the matchday experience for all supporters.
What we are looking for
You will have:
• Proven experience in analysing large datasets to identify patterns and trends.
• Demonstrated experience handling sensitive and confidential data with discretion and integrity.
• Excellent interpersonal skills with a customer-focused approach, able to handle sensitive situations professionally.
• Strong working knowledge of SQL and advanced Excel functions (e.g., pivot tables, VLOOKUP, data validation).
Sound like an interesting role? Click here to find out more about this role.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
Treat People Well
⚪ Exceed Expectations
Aim High. Never Give Up
⚪ Act with Integrity
Make it Special
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
Complimentary breakfast and lunch at both sites
️23 days holiday rising with length of service (pro rata for part time staff)
⚡Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
Enhanced family policies
️♀️Access to a gym and padel court at our training ground
Priority access to match tickets and access to free WSL tickets for 2024/25 season
In-house training programme and CPD opportunities
Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact teamtalent@brightonandhovealbion.com
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Salary: £27,000 per annum
Hours: Full time, 35 hours per week (to include 5 matchdays, time in lieu after 5 matches accrued)
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 27th June 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Help safeguard the integrity of our ticketing operations.
Are you a data-savvy investigator with a desire for fair play? We’re looking for a sharp, detail-oriented professional to lead the fight against ticket misuse and fraud.
In this role, you will:
• Analyse large datasets to spot suspicious activity
• Lead investigations into ticketing breaches
• Manage sanctions and appeals from start to finish
• Work matchdays with a dedicated team, handling live incidents
You’ll be the go-to expert ensuring our ticketing terms and conditions are upheld with integrity and precision and play a key role in ensuring tickets are used fairly and in line with our terms and conditions—helping to protect the matchday experience for all supporters.
What we are looking for
You will have:
• Proven experience in analysing large datasets to identify patterns and trends.
• Demonstrated experience handling sensitive and confidential data with discretion and integrity.
• Excellent interpersonal skills with a customer-focused approach, able to handle sensitive situations professionally.
• Strong working knowledge of SQL and advanced Excel functions (e.g., pivot tables, VLOOKUP, data validation).
Sound like an interesting role? Click here to find out more about this role.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
Treat People Well
⚪ Exceed Expectations
Aim High. Never Give Up
⚪ Act with Integrity
Make it Special
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
Complimentary breakfast and lunch at both sites
️23 days holiday rising with length of service (pro rata for part time staff)
⚡Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
Enhanced family policies
️♀️Access to a gym and padel court at our training ground
Priority access to match tickets and access to free WSL tickets for 2024/25 season
In-house training programme and CPD opportunities
Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact teamtalent@brightonandhovealbion.com
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.