IT Manager (Retail/Store Ops Experience Only)
| Posting date: | 13 June 2025 |
|---|---|
| Salary: | £45,000.0 to £50,000.0 per year |
| Additional salary information: | Up to 50k |
| Hours: | Full time |
| Closing date: | 12 July 2025 |
| Location: | City of London, London, ec2v 6dn |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4697113_1749765561 |
Summary
Are you a confident multi-site retail IT Engineer looking for a step-up into a management role, or an existing hands-on IT Manager/Engineer looking for an excellent new opportunity?
Read on.....
Your key responsibilities:
- Troubleshoot and manage day-to-day tech issues: store internet, tills, phones, POS, data, and other platforms.
- Own incident response and request handling - ensure quick resolution or escalation.
- Monitor and improve IT service performance; create and share reports with local and regional teams.
- Manage vendor relationships - ensure they deliver what they promise.
- Run regular check-ins, track SLAs, and raise issues when needed.
- Lead or support tech rollouts and upgrades in stores/offices.
- Coordinate with country and regional teams for decision points.
- Be the tech face of the UK operations - communicate clearly and proactively.
- Build strong relationships with local leaders and teams.
- Working with the Global team, fully understand the JFC Global and Regional BTDT strategies to understand their application in the UK context.
- Translate strategic direction into actionable plans and initiatives aligned with UK operations.
- Identify and feed back opportunities to improve execution through innovation - focus on continuous improvement.
What you'll need to succeed
Excellent customer service; a desire to grow and develop your career, a confident and outgoing personality/ability to discuss IT with senior stakeholders is an absolute must.
The perfect candidate will come from a retail IT Operations background, preferably a major retailer.
What you'll get in return
Competitive salary - up to 50k, hybrid working, benefits
What you need to do now
Apply for the role, and call Lorenz Pasch at Hays ASAP (look me up on LinkedIn). I take calls on the weekend - but only call if you fit the criteria please i.e Retail Ops Experience.
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