Front Desk Advisor
| Posting date: | 12 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25274 to £27491 |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | Bromley, Kent, BR2 8HE |
| Remote working: | On-site only |
| Company: | eTeach UK Limited |
| Job type: | Permanent |
| Job reference: | 1492595 |
Summary
About the role:
About the Role
We are seeking a friendly, professional, and proactive individual to join our Student Hub team as a Front Desk Advisor. This is a key front-of-house role, providing a welcoming and efficient service to students, staff, visitors, and the wider publicwhether in person, by phone, or electronically.
Key Responsibilities
- Act as the first point of contact for all College enquiries and services
- Maintain safeguarding and visitor security procedures
- Provide accurate information on College courses, services, and events
- Operate the College switchboard and reception equipment
- Support student recruitment and participate in promotional events
- Maintain and update the Colleges information bank
- Collaborate with the wider Student Hub team to ensure seamless service delivery
- Contribute to quality assurance and continuous improvement initiatives
Working Pattern
This role requires flexibility to support College operations between 8:00 a.m. and 9:00 p.m., Monday to Friday, with occasional weekend work. A minimum of 9 Saturdays per year is expected, particularly during enrolment and open events. Attendance at staff development sessions is mandatory.
About The Company
The College
London South East Colleges (LSEC) is a leading further and higher education provider, with seven campuses across Bexley, Bromley, Greenwich, and Lambeth and c1000 staff. The College delivers a wide range of vocational courses, apprenticeships and degree programmes to over 13,000 students, designed to meet employer and industry needs.
Committed to transforming lives through the power of learning, the College plays a vital role in promoting social mobility, creating opportunities for learners of all backgrounds to achieve their potential. With state-of-the-art facilities and strong partnerships with employers and universities, the college equips students with the skills, confidence and opportunities needed for success in their careers and their lives.
As part of London & South East Education Group, the College is also the sponsor of London South East Academies Trust. This growing and successful Multi-Academy Trust currently has a network of 13 mainstream, special and alternative provision schools across Bromley, Bexley, Surrey and Lambeth.
The Group has also recently launched a charity the LASER Education Foundation. This organisation supports disadvantaged children and their families across the region, through a wide range of educational programmes and initiatives.
With a combined turnover of c£100m, the Group has ambitious growth plans. There has never been a better time to join this exciting organisation and really make a different to peoples lives.
Benefits
Our benefits package includes annual leave of 27 days (excluding bank holidays) plus a further three days over the Christmas break. We provide up to two more additional College closure days throughout the year, and also offer leave for volunteering.
Excellent pension schemes are offered, including employer contributions (Teachers Pension Scheme, Local Government Pension Scheme or Nest). Other benefits include:
- Access to our Employee Assistance Programme
- Free onsite parking
- Cycle to work/bike loan scheme
- Annual season ticket loan
- Access to the 'Discounts for Teachers' portal
- Free Wifi access in over 10,000 locations worldwide Eduroam
- Access to our onsite gym at Bromley, discounts in our in-house restaurants and on our hair and beauty treatments
About the Role
We are seeking a friendly, professional, and proactive individual to join our Student Hub team as a Front Desk Advisor. This is a key front-of-house role, providing a welcoming and efficient service to students, staff, visitors, and the wider publicwhether in person, by phone, or electronically.
Key Responsibilities
- Act as the first point of contact for all College enquiries and services
- Maintain safeguarding and visitor security procedures
- Provide accurate information on College courses, services, and events
- Operate the College switchboard and reception equipment
- Support student recruitment and participate in promotional events
- Maintain and update the Colleges information bank
- Collaborate with the wider Student Hub team to ensure seamless service delivery
- Contribute to quality assurance and continuous improvement initiatives
Working Pattern
This role requires flexibility to support College operations between 8:00 a.m. and 9:00 p.m., Monday to Friday, with occasional weekend work. A minimum of 9 Saturdays per year is expected, particularly during enrolment and open events. Attendance at staff development sessions is mandatory.
About The Company
The College
London South East Colleges (LSEC) is a leading further and higher education provider, with seven campuses across Bexley, Bromley, Greenwich, and Lambeth and c1000 staff. The College delivers a wide range of vocational courses, apprenticeships and degree programmes to over 13,000 students, designed to meet employer and industry needs.
Committed to transforming lives through the power of learning, the College plays a vital role in promoting social mobility, creating opportunities for learners of all backgrounds to achieve their potential. With state-of-the-art facilities and strong partnerships with employers and universities, the college equips students with the skills, confidence and opportunities needed for success in their careers and their lives.
As part of London & South East Education Group, the College is also the sponsor of London South East Academies Trust. This growing and successful Multi-Academy Trust currently has a network of 13 mainstream, special and alternative provision schools across Bromley, Bexley, Surrey and Lambeth.
The Group has also recently launched a charity the LASER Education Foundation. This organisation supports disadvantaged children and their families across the region, through a wide range of educational programmes and initiatives.
With a combined turnover of c£100m, the Group has ambitious growth plans. There has never been a better time to join this exciting organisation and really make a different to peoples lives.
Benefits
Our benefits package includes annual leave of 27 days (excluding bank holidays) plus a further three days over the Christmas break. We provide up to two more additional College closure days throughout the year, and also offer leave for volunteering.
Excellent pension schemes are offered, including employer contributions (Teachers Pension Scheme, Local Government Pension Scheme or Nest). Other benefits include:
- Access to our Employee Assistance Programme
- Free onsite parking
- Cycle to work/bike loan scheme
- Annual season ticket loan
- Access to the 'Discounts for Teachers' portal
- Free Wifi access in over 10,000 locations worldwide Eduroam
- Access to our onsite gym at Bromley, discounts in our in-house restaurants and on our hair and beauty treatments