Helpdesk Operator
| Posting date: | 12 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | BT66 6SY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 77047 |
Summary
Job Title: Helpdesk Operator
Shift Pattern: Monday-Friday, 9am-5pm
Pay Rate: £12.60 p/h
Job Description:
Communicating with Fire and Security Engineers / Regional service Managers
Emails & Call handling
Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS
Meeting Service Levels (SLAs)
Following management instructions
Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries
Data Imputing
Working as part of a large team
Processing and maintaining customer records
Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required
A minimum of one year's customer service experience in a customer-facing role is required.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
Shift Pattern: Monday-Friday, 9am-5pm
Pay Rate: £12.60 p/h
Job Description:
Communicating with Fire and Security Engineers / Regional service Managers
Emails & Call handling
Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS
Meeting Service Levels (SLAs)
Following management instructions
Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries
Data Imputing
Working as part of a large team
Processing and maintaining customer records
Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required
A minimum of one year's customer service experience in a customer-facing role is required.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.