Reception Supervisor
| Posting date: | 12 June 2025 |
|---|---|
| Salary: | £13.52 per hour |
| Additional salary information: | £13.52 an hour |
| Hours: | Full time |
| Closing date: | 20 June 2025 |
| Location: | Dukinfield, SK16 4JZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4914-25-0007 |
Summary
Key Responsibilities: Reception Duties: Carry out all day-to-day reception tasks, including answering phones, booking appointments, greeting patients, processing prescriptions, and managing patient queries. Ensure high standards of customer service and patient confidentiality at all times. Support and guide reception staff during busy periods or when complex issues arise. Team Supervision: Supervise a small team of receptionists at your site, providing direction, support, and on-the-job training as needed. Organise and manage the reception rota to ensure appropriate cover during operating hours. Monitor performance, provide feedback, and contribute to staff appraisals as required. Workforce Management: Manage annual leave and sickness absences for your reception team. Maintain clear records and liaise with management to ensure adequate staffing levels at all times. Operational Coordination: Collaborate with reception supervisors at the other three sites to ensure consistency of service, cross-site cover, and best practice sharing. Monitor reception team workload and track key tasks (e.g., referrals, document processing) to ensure they are completed accurately and within required timeframes. Work proactively to identify any delays, errors, or process gaps and resolve these effectively. Premises Liaison: Act as the first point of contact for any premises-related or operational issues at your site. Liaise with the Practice Manager or relevant departments to report and escalate facilities or systems issues as needed. Ensure the reception area is safe, clean, and welcoming at all times.