Service Charge Officer
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | £30,000 i £36,500 bob mis |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Gorffennaf 2025 |
| Lleoliad: | Basingstoke, Hampshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Sovereign Network Group |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 6734 |
Crynodeb
Are you passionate about delivering exceptional customer service and have a keen eye for detail? Sovereign Network Group (SNG) is seeking a dedicated Service Charge Officer to join our team in Basingstoke, on a Fixed Term basis until January 2026. You'll follow our hybrid approach combining home and office working, including Tuesdays in the office
The Role:
You'll manage service charge budgets and reconciliations while resolving queries clearly and confidently. It's more than calculations—it's about creating trust and clarity for our 210,000+ customers. Key responsibilities include:
Calculating accurate service charge budgets for existing homes and shiny new builds.
Reconciling accounts with precision and applying adjustments.
Producing clear, compliant service charge statements.
Tackling customer queries—on the phone or in writing—and resolving them.
Diving into data to spot trends, fix discrepancies, and make sense of the numbers.
Keeping records up to date and ensuring everything is audit-ready.
Collaborating with colleagues across teams to make processes smoother and improve how we do things.
Sharing your expertise with teammates and helping newer members find their feet.
About You:
You're someone who:
Strong Excel skills as well as high attention to detail
Previous experience working within a similar role / housing knowledge
Excellent organisational skills with the ability to prioritizs tasks effectively
Strong communication skills, capable of explaining complex information clearly
Customer-focused approach, maintaining composure in challenging situations
Team player who contributes positively to a collaborative work environment
Why Join us:
At SNG, we're more than just a housing association; we're a community dedicated to making a difference. Here's what we offer:
£450 flex-pot annually, discounted shopping & cycling scheme
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Company pension scheme matched up to 12%, life cover at 4x your salary
Flexible working - we're committed to giving people flexibility as widely as possible
Private medical insurance, dental insurance & critical illness cover
Wide range of training courses available to support your career development
About Us:
SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 84,000 homes and invest in communities across the South, West and East of England, including London,
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Have a look at our careers site to learn more about us and our values
Ready to Join Us?
If you're ready to bring your skills, energy, and passion to a role where you can really make an impact, we'd love to hear from you
The Role:
You'll manage service charge budgets and reconciliations while resolving queries clearly and confidently. It's more than calculations—it's about creating trust and clarity for our 210,000+ customers. Key responsibilities include:
Calculating accurate service charge budgets for existing homes and shiny new builds.
Reconciling accounts with precision and applying adjustments.
Producing clear, compliant service charge statements.
Tackling customer queries—on the phone or in writing—and resolving them.
Diving into data to spot trends, fix discrepancies, and make sense of the numbers.
Keeping records up to date and ensuring everything is audit-ready.
Collaborating with colleagues across teams to make processes smoother and improve how we do things.
Sharing your expertise with teammates and helping newer members find their feet.
About You:
You're someone who:
Strong Excel skills as well as high attention to detail
Previous experience working within a similar role / housing knowledge
Excellent organisational skills with the ability to prioritizs tasks effectively
Strong communication skills, capable of explaining complex information clearly
Customer-focused approach, maintaining composure in challenging situations
Team player who contributes positively to a collaborative work environment
Why Join us:
At SNG, we're more than just a housing association; we're a community dedicated to making a difference. Here's what we offer:
£450 flex-pot annually, discounted shopping & cycling scheme
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Company pension scheme matched up to 12%, life cover at 4x your salary
Flexible working - we're committed to giving people flexibility as widely as possible
Private medical insurance, dental insurance & critical illness cover
Wide range of training courses available to support your career development
About Us:
SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 84,000 homes and invest in communities across the South, West and East of England, including London,
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Have a look at our careers site to learn more about us and our values
Ready to Join Us?
If you're ready to bring your skills, energy, and passion to a role where you can really make an impact, we'd love to hear from you
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.