Business Support Officer
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Oldham, OL1 1HD |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75708036 |
Summary
People
Integrated Children & Families Service
Business Support Officer
Ref: 000834
Contract: Permanent
Salary: £24,404 - £25,183 per annum (Grade 2)
Hours: 36.66 per week
Location: Family Hubs in Oldham
Closing Date: Sunday 6th July 2025
Shortlisting & Interview Dates: TBC.
Role Overview:
Working within the council’s Integrated Children and Families Service, the post holders will work as part of a multi-disciplinary team to deliver excellent Family Hub reception services to residents and professionals working in Oldham and provide administration support for the service to deliver the Healthy Child and Family Hub Programmes. They will act as a key contact for all families who access the Family Hub, enabling access to services throughout Oldham.
Key Responsibilities:
- To provide excellent customer service at all times by providing safe, warm, welcoming front of hub service that is fully accessible for users from diverse backgrounds
- To respond to service user enquiries by providing accurate, high-quality information and advice about Family Hubs and wider family support services including the provision of Council information, health, local and community information and programmes of activity. For example, Healthy Start and the early education entitlement.
- Helping service users with the use of ICT, new technologies and internet-based resources.
- Be responsible for ensuring the Family Hubs website is kept up to date on a weekly basis
- Be responsible for undertaking daily, weekly, monthly and ad hoc Health and safety checks on the building, including room risk assessments, emergency lighting, legionella testing, fire exits, fire alarm tests. Including completion of weblog, logging and following up repairs
- Managing and maintaining child & family records (both paper based and electronic) according to the organisational policy and local standard operating procedure and in accordance with targets and agreed timescale .
Key Requirements:
To succeed in this role, you will need as a minimum:
- Sufficient literacy and numeracy to undertake the tasks and duties of the role
- Experience of using computer packages for word-processing, spreadsheets and databases, plus using the internet and sending/receiving e-mails
- Organisational skills to complete tasks to deadlines, re-prioritising own work if necessary
- Problem solving skills to interpret information / situations and solve straightforward problems
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.
About Us:
We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:
A Great Place to Live, Healthier, Happier Lives, and Green and Growing.
We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.
Our Values and Behaviours:
By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.
We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:
- Work with a resident focus
- Support local leaders
- Committed to the borough
- Delivery high performance
- Take ownership and drive change
You can find out more about our values and behaviours on our greater.jobs Oldham page
Our Benefits Package:
At Oldham Council we offer a great benefits package for our employees, which includes the following:
- 25 days annual leave which increases after 5 and 10-years’ service
- The option to purchase additional annual leave.
- An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
- Discounted gym membership with Oldham Active.
- Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
- Salary sacrifice scheme for home and electronics and Cycle to Work.
- Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
- Staff recognition and celebration events.
- Peer support groups
Inclusive Recruitment:
We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.
NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).
Our Guaranteed Assessment Scheme supports candidates with disabilities, have previously been in or currently in care, those that are carers, and those who have served in the Armed Forces as a regular, reserve or cadet.
Data and Privacy:
For details of how we use your data please see our privacy notice.
Important Information:
Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.
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