IT Product Owner – Microsoft (Azure, Copilot, 365) & Atlassian
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | £43,323 per year |
| Hours: | Full time |
| Closing date: | 21 June 2025 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Gentoo Group Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
An exciting new role has been created in the IT Service Management and Infrastructure team to drive innovation and value from critical services and suppliers with Microsoft and Atlassian products.
Reporting to the Head of ITSM & Infrastructure, the IT Product Owner for Copilot, Microsoft 365, and Atlassian is responsible for driving the vision, strategy, and execution of innovative solutions that leverage these platforms to enhance productivity, collaboration, and business outcomes. This role involves working closely with cross-functional teams to deliver high-quality products that meet the needs of our users and stakeholders. The role is ideal for someone who thrives in a fast-paced environment, can work independently, and is passionate about continuous improvement and user-centric design.
In the role of Product Owner, you will prioritise and manage the product backlog, define user stories, and ensure alignment with the overall business objectives. Staying up to date with industry trends and emerging technologies, you will continuously seek opportunities to improve and expand the capabilities of Copilot, Microsoft 365, and Atlassian contributing to the success and growth of the organisation.
We recognise the importance of a positive work-life balance, our hybrid working model provides the flexibility of both office and home-based work. To support collaboration and innovation, you will be required to work from the office for part of the working week and be flexible to attend on site meetings as required.
While fully remote working is not available, we are dedicated to fostering a positive and adaptable workplace that supports professional growth and a healthy work-life balance.
Training and development opportunities are available to support you in building
your knowledge and skills to enhance work performance and achieve professional growth.
The role is subject to a basic DBS paid for by Gentoo.
Key Responsibilities will include
Define and Drive Product Strategy: Establish and communicate a clear vision and road map for Copilot, Microsoft 365, and Atlassian, aligned with business goals.
Champion Product Adoption: Act as a product ambassador, promoting awareness and encouraging usage across the organisation.
Manage Product Backlog: Prioritise and refine user stories and tasks to ensure alignment with strategic objectives and delivery timelines.
Collaborate Cross-Functionally: Partner with vendors, security, infrastructure, EUC, and service teams to ensure seamless product development and deployment.
Incorporate User Insights: Conduct research and gather feedback to inform product enhancements and improve user experience.
Engage Stakeholders: Maintain strong communication with stakeholders to gather requirements, provide updates, and ensure alignment.
Ensure Compliance and Performance: Monitor product metrics, manage risks, and uphold security and compliance standards.
Support and Continuous Improvement: Deliver documentation and training, manage upgrades, and foster a culture of ongoing enhancement.
What we're looking for;
A degree (or equivalent) in computer science or a related field is preferred, along with certifications such as ITIL, CISSP, or Microsoft.
Demonstrable IT Product Owner experience at a similar level
Highly developed problem-solving skills and hands-on experience with the Microsoft 365 suite, including Copilot, to drive innovation and user adoption.
A background in service management, project delivery, and stakeholder engagement, with the ability to manage complex technical issues and vendor relationships.
A confident communicator, capable of translating technical concepts for non-technical audiences and delivering engaging presentations.
Familiarity with Power Platform tools like Power BI, Fabric, and Azure is desirable, as is an understanding of IT service frameworks and data analysis tools.
Reporting to the Head of ITSM & Infrastructure, the IT Product Owner for Copilot, Microsoft 365, and Atlassian is responsible for driving the vision, strategy, and execution of innovative solutions that leverage these platforms to enhance productivity, collaboration, and business outcomes. This role involves working closely with cross-functional teams to deliver high-quality products that meet the needs of our users and stakeholders. The role is ideal for someone who thrives in a fast-paced environment, can work independently, and is passionate about continuous improvement and user-centric design.
In the role of Product Owner, you will prioritise and manage the product backlog, define user stories, and ensure alignment with the overall business objectives. Staying up to date with industry trends and emerging technologies, you will continuously seek opportunities to improve and expand the capabilities of Copilot, Microsoft 365, and Atlassian contributing to the success and growth of the organisation.
We recognise the importance of a positive work-life balance, our hybrid working model provides the flexibility of both office and home-based work. To support collaboration and innovation, you will be required to work from the office for part of the working week and be flexible to attend on site meetings as required.
While fully remote working is not available, we are dedicated to fostering a positive and adaptable workplace that supports professional growth and a healthy work-life balance.
Training and development opportunities are available to support you in building
your knowledge and skills to enhance work performance and achieve professional growth.
The role is subject to a basic DBS paid for by Gentoo.
Key Responsibilities will include
Define and Drive Product Strategy: Establish and communicate a clear vision and road map for Copilot, Microsoft 365, and Atlassian, aligned with business goals.
Champion Product Adoption: Act as a product ambassador, promoting awareness and encouraging usage across the organisation.
Manage Product Backlog: Prioritise and refine user stories and tasks to ensure alignment with strategic objectives and delivery timelines.
Collaborate Cross-Functionally: Partner with vendors, security, infrastructure, EUC, and service teams to ensure seamless product development and deployment.
Incorporate User Insights: Conduct research and gather feedback to inform product enhancements and improve user experience.
Engage Stakeholders: Maintain strong communication with stakeholders to gather requirements, provide updates, and ensure alignment.
Ensure Compliance and Performance: Monitor product metrics, manage risks, and uphold security and compliance standards.
Support and Continuous Improvement: Deliver documentation and training, manage upgrades, and foster a culture of ongoing enhancement.
What we're looking for;
A degree (or equivalent) in computer science or a related field is preferred, along with certifications such as ITIL, CISSP, or Microsoft.
Demonstrable IT Product Owner experience at a similar level
Highly developed problem-solving skills and hands-on experience with the Microsoft 365 suite, including Copilot, to drive innovation and user adoption.
A background in service management, project delivery, and stakeholder engagement, with the ability to manage complex technical issues and vendor relationships.
A confident communicator, capable of translating technical concepts for non-technical audiences and delivering engaging presentations.
Familiarity with Power Platform tools like Power BI, Fabric, and Azure is desirable, as is an understanding of IT service frameworks and data analysis tools.
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