Customer Support Assistant | Hull University Teaching Hospitals NHS Trust
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,625 - £25,674 per annum |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Hull, HU3 2JZ |
| Company: | Hull and East Yorkshire Hospitals NHS Trust |
| Job type: | Contract |
| Job reference: | 7199525/356-25-7199525 |
Summary
To provide high quality technical support for Trust I.T. infrastructure primarily focused on the end user, including day to day troubleshooting, projects involving information technology, installation of client hardware and software and ad-hoc advice and training on the use of information technology.
This role is primarily telephone based, but involves face to face work on
an adhoc basis to supplement the first line team
Key features
a) Resolution of technical faults focussed on end user hardware and software, primarily over the phone.
b) Liaise with other specialist I.T. teams to progress resolution of faults when necessary
c) Deployment of new hardware and software ad-hoc and through projects
d) Provide technical advice to inform decision making for ad-hoc and project IT developments
e) Develop procedures relating to the installation and support of existing IT and IT developments
f) Liaise with Third parties to resolve faults and promote development of IT
infrastructure
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Should we receive a high volume of applications the advert may be closed earlier than stated. To view a full job description and person specification please see attachments on this advert
This advert closes on Saturday 28 Jun 2025