Operations Manager
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | £35,000.00 to £40,000.00 per year |
| Additional salary information: | £35000.00 - £40000.00 a year |
| Hours: | Full time |
| Closing date: | 13 June 2025 |
| Location: | Reading, RG6 1JS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2252-25-0003 |
Summary
Parkside Practice is a modern general practice of 17,000 patients being served from 2 sites in Woodley and Earley. We have 3 Partners along with a will established team of clinical and administrative staff. We area training practice supporting regular trainee placements. We have strong links to our Primary Care Network, LMC and our PPG groups. We are looking for an Operations Manager with excellent interpersonal and leadership skills, who is team focused, compassionate and will foster excellent team working and share our values and ethos. The successful candidate will be able to demonstrate clear leadership and operational management skills including strategic planning and team working. They must be proactive and well organised, possess a passion for delivering a high standard of patient care and be self-motivated and disciplined with the ability to take ownership of whatever circumstances may arise during the daily running of the Practice. They will work as part of a Practice Management team alongside a Business Manager and HR Manager. Objectives/Main duties Strategic Development Promote the expansion of service provision and the development of new initiatives to address current and changing needs. Actively seek development opportunities Ensure that contractual key performance indicators are achieved. Ensure all data requirements are met, and the effective performance management arrangements are in place. Provide performance reports to the partnership and proactively manage mitigation plans. Operational Delivery Ensure that services are developed and in accordance with the national guidance such as produced by NICE, keeping abreast of quality assurance and changes in legislation requirements. Ensure that services run efficiently and effectively and offer highest quality of appropriate care for patients consistent with available resources. Ensure that services are promoted and marketed effectively. Ensure CQC registration is up to date and requirements maintained. Convene meetings prepare agendas and ensure distribution of minutes as necessary. Develop protocols and procedures reviewing and updating as required. Ensure services premises are properly maintained and cleaned and the adequate fire prevention and security systems are in place. Team Management Provide line management and leadership to achieve contract obligations. Work with HR manager to oversee the management of all staff. Communication and Engagement Develop an effective communication strategy to include both internal and external stakeholders. Adapt communication stars as appropriate ensuring that constructive positive and supportive relationships are maintained with all internal and external stakeholders ensure appropriate schedules of meetings and newsletters to communicate and consult with staff and patients and other stakeholders represent the practise and engage with: The Primary Care Network The Integrated Care Board External organisations such as Local Medical Council Oversee patient engagement and the participation group and patient leaflets website etc. Patient Services Oversee and develop an effective appointment system. Oversee team timetables rotas and holiday cover to ensure adequate cover. Develop and maintain effective patient feedback systems and share learning. Develop and maintain an effective significant event reporting system and share learning. Ensure that data security and Information Governance toolkit is completed annually, and its requirements adhered to. NON GMS Services Work with the Business Manager to: Ensure involvement and appropriate procurement opportunities. Complete necessary documentation for bid opportunities Negotiate contract changes ensuring that they remain in favour of the practice capability to deliver both financially and operationally. Oversee reporting requirements. Ensure the practice population can access services appropriate to their needs through service development.