Visitor Experience Project Officer
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | £12.71 per hour |
| Hours: | Part time |
| Closing date: | 26 June 2025 |
| Location: | Jarrow, Tyne & Wear |
| Remote working: | On-site only |
| Company: | Groundwork South and North Tyneside |
| Job type: | Temporary |
| Job reference: |
Summary
Groundwork South and North Tyneside has been Changing Places and Changing Lives for over 30 years through a variety of environmental, learning, health and skills programmes.
We are a fast paced and diverse charity with an excellent track record in partnership working and high-quality delivery.
Through our strategic theme of ‘Enriching Lives through Environment, Culture and Heritage’, we aim to inspire engagement and discovery informed by our past, present and future. Our Cultural Services, on site at Jarrow Hall Museum and outreach programmes have significantly developed over the past 3 years, and in April 2023, our organisation became an Arts Council National Portfolio Organisation. This provides a great foundation to further develop our offer and deliver our ambitions under our Jarrow Hall Masterplan and 3 year strategic plans.
We’re looking for an enthusiastic and proactive Visitor Experience Project Officer to play a vital frontline role at Jarrow Hall – Anglo-Saxon Farm, Village and Bede Museum. This is a rewarding opportunity to help shape the visitor experience and help build a world class venue.
As part of our dynamic and collaborative team, you’ll work closely with the Service Manager – Visitor Engagement and Development, as well as staff and volunteers, to help bring our ambitious vision to life. You’ll contribute to creating an inclusive, educational, and inspiring environment for everyone — from local families and school groups to academics and cultural tourists.
In this highly visible role, you’ll be the friendly and knowledgeable first point of contact for all our visitors. You’ll ensure they receive a warm welcome and outstanding customer service throughout their journey, whether they’re exploring the museum, attending an event, or simply stopping by for a browse.
What You’ll Be Doing
Every day will be different, but your core responsibilities will include:
Managing admissions, retail, and event bookings with professionalism and care.
Using our EPOS system and digital tools to ensure seamless transactions and accurate administration.
Accurately inputting and managing data related to revenue, retail stock, and visitor numbers, supporting regular reporting and informed decision-making.
Handling enquiries across phone, email, and social media — being the voice of Jarrow Hall in our community and online.
Supporting the delivery of activities and events that bring our history and spaces to life.
Playing a key part in building Jarrow Hall’s reputation as an engaging, high-quality, and welcoming destination.
What Makes This Role Special?
You’ll be at the heart of a nationally recognised site, part of a charity that’s changing lives through culture, environment, and heritage.
You’ll help us realise our exciting Jarrow Hall Masterplan and bring our Arts Council National Portfolio status to life through meaningful visitor engagement.
You’ll gain hands-on experience across events, retail, heritage, and community outreach — working alongside a passionate and supportive team.
We are committed to the employment and career development of disabled people. To demonstrate our commitment we have been awarded the Disability Confident Scheme Symbol, which is awarded by the Employment Service.
Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.
Groundwork SaNT believes that a child, young person or vulnerable adult should never experience abuse of any kind. We have a responsibility to promote the welfare of all children, young people and vulnerable adults and to keep them safe. We are committed to practice in a way that protects them.
We are a fast paced and diverse charity with an excellent track record in partnership working and high-quality delivery.
Through our strategic theme of ‘Enriching Lives through Environment, Culture and Heritage’, we aim to inspire engagement and discovery informed by our past, present and future. Our Cultural Services, on site at Jarrow Hall Museum and outreach programmes have significantly developed over the past 3 years, and in April 2023, our organisation became an Arts Council National Portfolio Organisation. This provides a great foundation to further develop our offer and deliver our ambitions under our Jarrow Hall Masterplan and 3 year strategic plans.
We’re looking for an enthusiastic and proactive Visitor Experience Project Officer to play a vital frontline role at Jarrow Hall – Anglo-Saxon Farm, Village and Bede Museum. This is a rewarding opportunity to help shape the visitor experience and help build a world class venue.
As part of our dynamic and collaborative team, you’ll work closely with the Service Manager – Visitor Engagement and Development, as well as staff and volunteers, to help bring our ambitious vision to life. You’ll contribute to creating an inclusive, educational, and inspiring environment for everyone — from local families and school groups to academics and cultural tourists.
In this highly visible role, you’ll be the friendly and knowledgeable first point of contact for all our visitors. You’ll ensure they receive a warm welcome and outstanding customer service throughout their journey, whether they’re exploring the museum, attending an event, or simply stopping by for a browse.
What You’ll Be Doing
Every day will be different, but your core responsibilities will include:
Managing admissions, retail, and event bookings with professionalism and care.
Using our EPOS system and digital tools to ensure seamless transactions and accurate administration.
Accurately inputting and managing data related to revenue, retail stock, and visitor numbers, supporting regular reporting and informed decision-making.
Handling enquiries across phone, email, and social media — being the voice of Jarrow Hall in our community and online.
Supporting the delivery of activities and events that bring our history and spaces to life.
Playing a key part in building Jarrow Hall’s reputation as an engaging, high-quality, and welcoming destination.
What Makes This Role Special?
You’ll be at the heart of a nationally recognised site, part of a charity that’s changing lives through culture, environment, and heritage.
You’ll help us realise our exciting Jarrow Hall Masterplan and bring our Arts Council National Portfolio status to life through meaningful visitor engagement.
You’ll gain hands-on experience across events, retail, heritage, and community outreach — working alongside a passionate and supportive team.
We are committed to the employment and career development of disabled people. To demonstrate our commitment we have been awarded the Disability Confident Scheme Symbol, which is awarded by the Employment Service.
Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.
Groundwork SaNT believes that a child, young person or vulnerable adult should never experience abuse of any kind. We have a responsibility to promote the welfare of all children, young people and vulnerable adults and to keep them safe. We are committed to practice in a way that protects them.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.