Technical Administrator
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £14 to £15 per hour |
| Hours: | Full time |
| Closing date: | 17 June 2025 |
| Location: | Worcester, Worcestershire, WR5 1JR |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Rullion |
| Job type: | Temporary |
| Job reference: | TECHADMIN_1749569299 |
Summary
Main Tasks and Responsibilities
* To carry out all associated administration and monitoring of maintenance contracts and services provided by manufacturers and third party service providers. This will include obtaining quotes for renewals, reviewing jobs and identifying any ongoing service failures that could impact the ES service;
* Raise orders for parts and repairs, validating goods received against invoices and rectifying any discrepancies. The position will goods receipt orders on SAP and update the local stock management system;
* Respond to customer enquiries regarding pass through costs ensure that information is accuracy and promptly provided;
* To parcel and dispatch equipment when required;
* Administration of the internal and customer asset registers by following processes to commission, update and remove assets when required. Monitor manufacturers communications that identify any obsolete equipment and update the register appropriately;
* Provide the customer notification of equipment that will permanently be removed from service and where necessary liaise with stakeholders to arrange for equipment collection;
* Keep staff training records up to date and support the management team by obtaining training costs and arranging any authorised training;
* Monitor customer satisfaction by conducting regular customer satisfaction surveys and collating the data to be presented when required by the customer or management team;
* To provide Helpdesk services to agreed contractual requirements. Prioritising jobs for engineers based on the customer's needs and regularly following up on jobs to provide accurate feedback;
* Support the engineers by updating planned preventative maintenance jobs and generating reports that will be presented to the customer after site visits have been completed;
* To be the first point of contact for customer Pre Purchase Questionnaire (PAQ) review request and be responsible for updating PAQ records;
Qualifications/Experience
* Experience of working in a busy office environment;
* Basic commercial/financial awareness;
* Good communication skills both verbal and written, with the ability to deal with customers and staff at levels;
* A good degree of computer literacy and knowledge as it relates to Office software and bespoke service management packages;
* Must be able to work with people of diverse cultural background.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.