Support Desk Administrator
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £23,500.00 per year |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | St Ives, Cambridgeshire, PE27 4AA |
| Company: | Acorn Engineering Ltd |
| Job type: | Permanent |
| Job reference: | 1320950119 |
Summary
Support Desk Administrator
Job Description
Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to day. Liaise with client, engineers and subcontractors to ensure works are booked in and completed on time. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks
Key Responsibilities
Ensuring all client instructions are logged
Dealing with incoming calls and emails
Allocation of jobs to engineers and sub-contractors
Recording all communication and arrangements on our in house system along with client portals
Chasing for updates and paperwork
Communication with colleagues/team - keeping them informed of client changes/requirements
Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Recording of daily conference calls with engineers
Necessary Skills Essential:
Proven ability to accurately follow procedures
Comfortable and professional on calls and emails
Flexible and adaptable at any given moment, and able to work to timescales
Ability to work under pressure with a can do attitude
Organised with effective time management and ability to multitask
Work well as part of a team
Previous administration experience for at least 1 year
Job Description
Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to day. Liaise with client, engineers and subcontractors to ensure works are booked in and completed on time. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks
Key Responsibilities
Ensuring all client instructions are logged
Dealing with incoming calls and emails
Allocation of jobs to engineers and sub-contractors
Recording all communication and arrangements on our in house system along with client portals
Chasing for updates and paperwork
Communication with colleagues/team - keeping them informed of client changes/requirements
Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Recording of daily conference calls with engineers
Necessary Skills Essential:
Proven ability to accurately follow procedures
Comfortable and professional on calls and emails
Flexible and adaptable at any given moment, and able to work to timescales
Ability to work under pressure with a can do attitude
Organised with effective time management and ability to multitask
Work well as part of a team
Previous administration experience for at least 1 year
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.