Customer Service Desk Assistant
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £14.45 per hour |
| Hours: | Full time |
| Closing date: | 17 June 2025 |
| Location: | Camberley, Surrey, GU15 3SL · |
| Company: | Professional Personnel Management Ltd |
| Job type: | Temporary |
| Job reference: | hw/admin/GU15_1749546134 |
Summary
Customer Service Desk Assistant - Camberley
Salary: £14.45 per hour
This position is covering the below dates:
Fri 13th 9:30am - 17:30pm
Thu 19th9:30am - 17:30pm
Fri 20th 9:30am - 17:30pm
Sat 21st14:00pm - 17:30pm
Fri 27th 9:30am - 17:30pm
Sat 28th 9:30am - 17:30pm
There is cover needed very often at the location and you will always be offered the work first and this role may even become longer term.
About the Role:
We are looking for a proactive and detail-oriented Customer Service Desk Assistant to join our team in Camberley. You will play a key role in supporting Performance Managers, interacting with Local Authority representatives, and managing various administrative tasks to ensure the smooth running of our operations.
Key Responsibilities:
- To coordinate the monthly Retail Index figures
- To ensure that controllable costs are in line with budget
- To deal professionally with all customer questions and enquiries
- To develop an excellent relationship with retailers and be able to report on trading issues
- To work alongside all centre personnel to promote the brand values
- To review customer facilities to ensure centre standards are maintained
- Engage with Customers: Make every interaction count. A friendly and helpful demeanor builds trust and loyalty.
- Know the Centre Inside-Out: Your knowledge about the centre's offerings, events, and surroundings enhances your ability to assist.
- Collaborate with Retailers: Strong retailer relationships lead to better insights and smoother operations.
- Stay Updated on Events: Being aware of local events lets you keep customers informed and engaged.
Requirements:
- Previous administrative experience is essential
- Proficiency in Microsoft applications (Word, Excel, etc.).
- Excellent organisational skills and attention to detail.
- Strong communication skills, both written and verbal.
- Customer Service: Aim for excellence in every interaction. Log and act on feedback to improve service quality.
- Problem-Solving: Be proactive in addressing customer queries, resolving complaints, and identifying opportunities for improvement.
Please send CV to Heidi.welch@ppmrecruit.com or call 01214508950