Senior EUC Desktop Technician | Nottingham University Hospitals NHS Trust
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,970 - £36,483 per annum |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | Nottingham, NG7 2UH |
| Company: | Nottingham University Hospitals NHS Trusts |
| Job type: | Permanent |
| Job reference: | 7202057/164-7202057 |
Summary
Nottingham University Hospitals is seeking a helpful, enthusiastic and motivated individual to join a very busy IT support department supporting multiple sites whilst heavily focusing on the two primary bases.
Working within a thriving team and reporting to the EUC Manager, you will have previous experience of working within an IT support environment similar to our organisation and ideally hold one or more IT-based qualification.
Applications from candidates who have experience but do not possess knowledge would be welcome and if successful at interview the role will be offered at Band 4 with progression to Band 5 on full completion of competencies and training.
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert
The EUC team is comprised of a number of permanent support staff based at multiple sites whose priority is to provide 2ndline desktop support to the NUH staff through the call management system.
In addition, the team will provide;
Installs, moves and changes.
On Call provision.
Management of the desktop and printer estate.
Additional technical duties as agreed with the EUC Manager.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Digital Services comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services in Information, knowledge management, computing and telecommunications. Many of those services incorporate large multi-user systems which are interfaced together.
To troubleshoot and resolve support incidents escalated to the EUC team via the call management system. Visiting the customer location or use remote tools to assist in troubleshooting and resolving the incident.
To participate and contribute to desktop/network surveys in order to facilitate installations and moves, ensuring the data cabling infrastructure is secure and follows all Digital Services infrastructure standards.
To provide EUC technicians with technical leadership direction and advice when required, helping with the training needs of the team and individuals.
To act as a project lead for projects within the EUC teams’ remit.
To work closely with users, colleagues and third party suppliers in identifying, investigating and resolving complex problems with live systems.
To contribute to the “problem process” and to assist in the escalation of such to 3rdline support teams ensuring they are regularly reported on for progress.
To ensure that all work carried out by the EUC team complies with appropriate local, national and/or internationally recognised standards.
To take a leading role in the maintenance of quality standards (ISO) and best practice (ITIL) for the EUC team.
To be aware of technical developments in the IT community relating to their specific work areas including desktop hardware, software and system management tools and keep abreast of NHS IT guidelines, following those policies including IT security and data protection.
When required, ensure documents (knowledge base) and call flows have been implemented within the Call Management System in order to assist teams in troubleshooting.
Identify trends and issues of concern in order to suggest service improvements and in turn implement these with the Technical Support manager to improve the service.
Contribute to the business continuity and disaster recovery plan for the Technical Operations team.
To ensure when on call you are available to respond effectively and efficiently.
Ensure ‘business as usual’ services are maintained 24/7 – protecting the ‘live’ environment.
To keep adequate peripheral/network spares, routinely running stock takes, and escalating of any low stock.
Deputise for EUC Team Leader as required.
To undertake any other duties that may reasonably be required.
This advert closes on Sunday 22 Jun 2025