Administration Assistant Apprentice, Natural Cement Distribution, Mapplewell, S75 6FW
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £7.55 per hour |
| Hours: | Full time |
| Closing date: | 24 June 2025 |
| Location: | Barnsley, South Yorkshire |
| Remote working: | On-site only |
| Company: | Barnsley College |
| Job type: | Apprenticeship |
| Job reference: | CEMENT |
Summary
Are you looking to kick-start your career in administration? We’re offering an exciting opportunity for a motivated and enthusiastic individual to join our team as an Admin Assistant Apprentice. This is a fantastic chance to gain hands-on experience while working towards a nationally recognised qualification.
What you will be doing:
Answer Enquiries:
Respond to customer questions via phone, email, live chat, or in person.
Provide accurate information about products, services, or policies.
Resolve Issues:
Handle customer complaints and find appropriate solutions.
Escalate complex issues to supervisors or other departments when necessary.
Process Orders and Transactions:
Assist customers with placing, tracking, modifying, or cancelling orders.
Process payments, refunds, or exchanges when required.
Maintain Customer Records:
Update customer accounts and keep accurate records of interactions.
Ensure data entry is timely and error-free.
Follow Up:
Follow up on unresolved customer inquiries.
Ensure customers are satisfied with resolutions and service.
Provide Product or Service Support:
Guide customers in using products or services.
Troubleshoot basic technical or usage issues.
Collaborate with Other Teams:
Work with sales, technical, or billing teams to solve customer issues.
Communicate customer feedback to improve products or services.
Meet Performance Goals:
Meet or exceed metrics such as call handling time, customer satisfaction scores, and resolution rates.
Stay Updated:
Keep up with product changes, promotions, and policy updates.
Attend training sessions as needed.
Maintain Professionalism:
Interact with customers in a courteous, empathetic, and helpful manner.
Represent the company positively in all communications.
Skills required:
IT skills (Word, Excel, databases, PowerPoint)
Strong skills in communicating verbally and in writing.
Effective time management & prioritisation skills
Basic understanding of legislation and regulations around GDPR, confidentiality, health & safety and equality & diversity.
Qualities required:
Self-motivated
Ability to work under pressure.
Reflective, and embraces new initiatives in order to improve performance.
Good interpersonal skills.
Flexible approach to work.
Ability to work as part of a team and individually.
Qualifications required:
GCSE Maths and English at Grade C / Grade 4 and above or equivalent
(or willingness to complete alongside the apprenticeship, during working hours).
Working week: 37 Hours, Monday to Thursday 9am-5pm, Friday 9am-2pm.
Company benefits: free parking, uniform provided.
About the company: We manufacture and distribute products based on a Natural Cement based binder which has been in use for over 200 years. Natural Cement’s head office is based in Yorkshire, England.
Our special products are used by all sections of the Railway, Civil Engineering, Water, Utilities and Construction industries throughout the UK & worldwide.
The products have proven to be environmentally friendly, chemically resistant, easy to use, and time saving. They are especially useful in wet & cold environments. Fast setting with high early strength gain is a standard feature of all products.
What you will be doing:
Answer Enquiries:
Respond to customer questions via phone, email, live chat, or in person.
Provide accurate information about products, services, or policies.
Resolve Issues:
Handle customer complaints and find appropriate solutions.
Escalate complex issues to supervisors or other departments when necessary.
Process Orders and Transactions:
Assist customers with placing, tracking, modifying, or cancelling orders.
Process payments, refunds, or exchanges when required.
Maintain Customer Records:
Update customer accounts and keep accurate records of interactions.
Ensure data entry is timely and error-free.
Follow Up:
Follow up on unresolved customer inquiries.
Ensure customers are satisfied with resolutions and service.
Provide Product or Service Support:
Guide customers in using products or services.
Troubleshoot basic technical or usage issues.
Collaborate with Other Teams:
Work with sales, technical, or billing teams to solve customer issues.
Communicate customer feedback to improve products or services.
Meet Performance Goals:
Meet or exceed metrics such as call handling time, customer satisfaction scores, and resolution rates.
Stay Updated:
Keep up with product changes, promotions, and policy updates.
Attend training sessions as needed.
Maintain Professionalism:
Interact with customers in a courteous, empathetic, and helpful manner.
Represent the company positively in all communications.
Skills required:
IT skills (Word, Excel, databases, PowerPoint)
Strong skills in communicating verbally and in writing.
Effective time management & prioritisation skills
Basic understanding of legislation and regulations around GDPR, confidentiality, health & safety and equality & diversity.
Qualities required:
Self-motivated
Ability to work under pressure.
Reflective, and embraces new initiatives in order to improve performance.
Good interpersonal skills.
Flexible approach to work.
Ability to work as part of a team and individually.
Qualifications required:
GCSE Maths and English at Grade C / Grade 4 and above or equivalent
(or willingness to complete alongside the apprenticeship, during working hours).
Working week: 37 Hours, Monday to Thursday 9am-5pm, Friday 9am-2pm.
Company benefits: free parking, uniform provided.
About the company: We manufacture and distribute products based on a Natural Cement based binder which has been in use for over 200 years. Natural Cement’s head office is based in Yorkshire, England.
Our special products are used by all sections of the Railway, Civil Engineering, Water, Utilities and Construction industries throughout the UK & worldwide.
The products have proven to be environmentally friendly, chemically resistant, easy to use, and time saving. They are especially useful in wet & cold environments. Fast setting with high early strength gain is a standard feature of all products.