Support Analyst
| Posting date: | 07 June 2025 |
|---|---|
| Salary: | £24,071.00 to £25,674.00 per year |
| Additional salary information: | £24071.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 20 June 2025 |
| Location: | Torquay, TQ2 7AN |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9388-25-0768 |
Summary
Working closely with members of the PARIS team, utilising clear communication channels and discussion environments to produce our deliverables. Communicating with end users of systems managed within the PARIS team, assessing the issue and their needs to then action accordingly. Escalating to colleagues as and when required e.g. complex support requirements. Liaising with colleagues to ensure workflows are completed, cross covering where required i.e. absence resulting from annual leave, sickness etc. Participate in Team, Directorate and Departmental meetings with staff from various groups/areas. Monitoring the team Service Desk and shared mailboxes to ensure business continuity and provide support to users. Triaging support calls, allocating 2nd line fixes and tracking to completion Ensuring integrity of system user databases, keeping up to date with the registering of new users and removal of leavers. Helping to maintain current and potential future systems and projects within the PARIS Team, performing daily tasks to ensure data quality, stability, and business continuity. Assisting with ad-hoc tasks or new processes that may be introduced as a result of change and development of the department. Able to work with the end user to identify and articulate the issue. Follow instructions/standard operating procedures to resolve simple issues.