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Reception/Admin Assistant
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 13 June 2025 |
| Location: | South Ockendon, RM15 5LP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5523-25-0002 |
Summary
The post-holder is responsible for: Answering the telephone Dealing with all enquiries from patients attending the Surgery and online requests Booking and cancelling appointments Booking in patients arriving for appointments Dealing with non-clinical enquiries regarding prescriptions Recording and booking home visit requests Taking results via the telephone from hospitals Telephoning patients with results/scans etc., at the Doctors request Telephoning patients when necessary Attending staff Practice meetings Chaperoning for patients when necessary Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc You will need: Strong inter-personal and prioritisation skills. To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them. To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice. To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.