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Housing Management Support Officer

Job details
Posting date: 06 June 2025
Salary: £27,575.00 per year
Hours: Full time
Closing date: 06 July 2025
Location: YO1 0FA
Company: Brook Street
Job type: Permanent
Job reference: BBBH411289_1749218928

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Summary

Housing Management Support Worker - Empowering Women, Creating Change

Location: York
Salary: £27,575 per year
Full-Time | 37 hours per week | 5 out of 7 days on a rota
Driver's licence and access to a vehicle required

Do you believe safe housing can change lives?
We're looking for a compassionate and proactive Housing Management Support Worker to join our dedicated team in York. You'll play a key role in supporting women who are overcoming significant challenges - including domestic abuse, homelessness, addiction, and exploitation - to move forward with strength and independence.

About the Role

You'll be responsible for providing safe, supportive accommodation where women feel respected, empowered, and ready to build brighter futures. From managing tenancy-related tasks to providing emotional and practical support, this is a hands-on role where no two days are the same - and every day makes a difference.

Key Responsibilities

  • Carry out regular checks to ensure properties are safe, clean, and welcoming.

  • Report and follow up on repairs, ensuring health and safety standards are met.

  • Support residents with housing benefit claims, budgeting, and rent management.

  • Develop support plans and risk assessments tailored to individual needs and goals.

  • Respond to safeguarding concerns, incidents, and tenancy issues with professionalism and care.

  • Work closely with partner agencies in housing, health, substance use, criminal justice, and domestic abuse services.

  • Maintain accurate records using our digital case management system.

What We're Looking For

  • Experience supporting vulnerable women or those facing complex life challenges.

  • A solid understanding of safeguarding adults and children.

  • Strong communication, organisational, and problem-solving skills.

  • Confident using IT systems and managing your own caseload.

  • Able to work effectively both independently and as part of a trauma-informed team.

  • A full UK driving licence, access to a vehicle, and appropriate insurance.

Desirable (but not essential):

  • Experience using housing or tenancy management software.

  • Knowledge of housing benefit processes and tenancy sustainment.

  • Experience working in a multi-agency setting.

What You'll Gain

  • A meaningful role with a supportive, purpose-driven organisation.

  • Ongoing training, supervision, and reflective practice.

  • Opportunities to develop and progress your career.

  • The chance to make a tangible difference in women's lives, every day.

Ready to support women in finding safety, strength, and stability?
Apply today - and help us build better futures, one home at a time.

Submit your CV now to get started.

#CHLIV| #HousingSupportWorker | #SupportAndStability | #WomenHelpingWomen | #TraumaInformedCare

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