Customer Services Administrator
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | £13.52 per hour |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 20 June 2025 |
| Location: | Portsmouth, PO1 4QT |
| Company: | Sodexo Ltd |
| Job type: | Permanent |
| Job reference: | SDX/TP/2240324/143900 |
Summary
- 35 hours per week
- Monday - Thursday 08:00-16:00 & Friday 07:30-15:00
- £13.52 per hour
- Car parking onsite & Sodexo benefits
Checkyour local transport links here:Plan Your Journey | Traveline-the destination you should input is PO1 4QT.
JobIntroduction:
Are you passionate about delivering exceptionalcustomer service and being the friendly face that sets the tone for a positiveexperience? As a Customer Service Administrator atHM Naval Base,you'll be atthe heart of our operation—ensuring smooth communication, creating a welcomingenvironment, and always putting the safety and satisfaction of our customersfirst. Our admin team plays a crucial role in running a seamless, efficientservice for all our clients and visitors.
What you’lldo:
- To ensure effective communication with line manager, team, customer and client organisation
- To maintain excellent client/customer relationships
- To maintain all areas of responsibility to the set service standards and in line with applicable service offer
- To answer incoming calls to HMNB Portsmouth HelpDesk and respond promptly.
- Liaise with internal and external customers
- Assign all queries to appropriate manager through SMS system.
- To assist in accommodation and sports bookings
- To support JR’s accommodation reception and Hall Porter as required.
- To provide support for any additional ad-hoc services provided as required, for example administrative or office support
- Process all information with discretion and strict confidentiality in order to comply with data protection and other security requirements
What YouBring:
- A collaborative mindset and strong communication skills—you’re a team player who thrives in a dynamic environment.
- The ability to stay calm, focused, and organized—even when things get busy.
- Previous receptionist or customer-facing experience is a plus, but a proactive, customer-first attitude is what really matters.
- A genuine interest in health, safety, and maintaining a secure, professional environment for everyone.
- A desire to learn, grow, and take the next steps in your career—we’ll support you every step of the way.
What weoffer:
Working with Sodexo is more than a job; it’s a chanceto be part of something greater.You’ll belong in a company and team thatvalues you for you; you’ll act with purpose and have an impact through youreveryday actions; and you’ll be able to thrive in your own way. In addition, weoffer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Ready to be part ofsomething greater? Apply today!