Reception Team Leader & Compliance Officer
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | £15.00 per hour |
| Additional salary information: | £15.00 an hour |
| Hours: | Full time |
| Closing date: | 30 June 2025 |
| Location: | Hook, RG27 9ED |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3589-25-0010 |
Summary
The following are the core responsibilities. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload, staffing levels and changing business environment. Compliance Officer (20 hours/week) Coordinate governance and risk management activities, including scheduling meetings, preparing agendas, and accurate minute-taking. Assist the maintenance and the review of organisational policies and procedures, ensuring alignment with legislation and best practice. Develop draft policies in response to business change. Maintain the risk register, support risk assessments, and escalate significant risks to senior management. Monitor compliance with statutory and regulatory frameworks, particularly CQC, and maintain inspection-readiness documentation in collaboration with the senior management team. Support audits, inspections, and incident investigations, ensuring appropriate reporting and follow-up. Oversee health and safety processes, including fire safety and risk assessments, working closely with the senior management team. Ensure HR compliance by tracking mandatory training, DBS checks, occupational health clearances, sickness review meetings and maintaining accurate records. Promote confidentiality, data protection, and GDPR compliance across the practice. Contribute to new service implementation, procurement processes, and quality improvement initiatives. Reception Team Leader (16 hours/week) Assist the Reception Manager in supervising the reception team and ensuring delivery of high-quality patient services. Manage reception and clinical rotas to ensure adequate cover across both sites. Conduct staff appraisals, return-to-work interviews, and deliver team training as required. Provide frontline support during busy periods, including call handling and patient enquiries. Act as the first point of contact for verbal complaints, ensuring they are managed professionally and empathetically. Ensure building safety by maintaining evacuation lists and serving as Fire Marshal. Oversee deliveries to the practice, ensuring adherence to protocols such as the cold chain. The post-holder will be expected to demonstrate a high level of professionalism, integrity, and discretion while fostering a culture of continuous improvement, accountability, and excellent patient care.