Visitor Experience Manager

Posting date:	06 June 2025
Hours:	Full time
Closing date:	30 June 2025
Location:	Basingstoke, RG22 6PG
Company:	Hampshire Cultural Trust
Job type:	Contract
Job reference:	teamtailor-6022345-1503516

Summary

Job DescriptionSalary:
Visitor Experience Manager£26,500 to £31,000 per annum, depending on experience

Location:
Milestones Museum

Hours:
37 hours per week including occasional weekends and bank holidays

Type of Contract:
One year fixed term contract (maternity cover)

Referral Category:
B
Do you love sharing your passion for history?As the Visitor Engagement Manager, you’ll be responsible for the day-to-day interpretation of the displays at our largest and busiest museum - Milestones. You’ll lead and develop our team of Interpreters and volunteers to bring history to life through immersive experiences. You will support the creation of exhibitions and visitor events across the site. You’ll ensure high standards and consistent, excellent customer service as well as delivering safe, engaging and commercially successful projects. You will motivate and develop the team and support them to perform at a high level whilst actively shaping an inclusive, collaborative, and productive team culture. A bit about youA confident people manager, your drive and organisational skills will help you to motivate our enthusiastic volunteers to bring our busy Living History Museum to life for our visitors. You will be used to using your skills and attention to detail to create audience focused, accessible interpretation from live presentations to exhibitions. Ensuring we have 1940s shop keepers for our Sweet Shop, training volunteers to demonstrate washing clothes the Victorian way, looking after new objects, working on our exhibitions and family trails this role offers new challenges in a fast paced, exciting, and fun workplace. As no two days are the same, you’ll thrive on variety and be able to think on your feet to solve problems. What it’s like to work for usAt Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support visitor attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage. The benefits of working for us
25 days annual leave + bank holidays (pro-rated for part time working)
7.5% Employer pension contributions
Generous occupational maternity, adoption and paternity pay
Enhanced occupational sick pay
Generous compassionate leave scheme
Emergency leave scheme
Life assurance scheme (x3 annual salary)
Industry leading Employee Assistance Programme
Interest-free Season ticket loans and travel loans from first day of employment
Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
Access to same day GP appointments for employees and their immediate family
Access to free eye tests and vouchers towards glasses for VDU use
Free flu vaccination vouchers
Cycle to Work Scheme
Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
Opportunities to learn, develop and progress
Free tea and coffee in all our venues
Team Card - Free access to our fee paying venues and discounts across café and retail.
We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date. To apply please fill in the application form with an up-to-date CV. Please provide a covering letter to support your application, including why you would excel in the position.Closing date for applications: 30th
June 2025 To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/

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