Call Centre Team Leader
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | £14.20 per hour |
| Additional salary information: | £14.20 an hour |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | Shrewsbury, SY1 3GZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0081-25-0006 |
Summary
The main purpose of the role will be to manage the Call Centre operations overseeing staff who work shifts over a 24/7 rota pattern. You will be responsible for identifying and focusing on operational levels ensuring that standards and response times are met, delivering a high quality service and cohesive team working to support. The postholder will be responsible for managing crises during escalation and disaster recovery situations. This is a multi-skilled role which involves crossing between Out of Hours and In Hours. During the out of hours period the Team Leader will be the Responsible Person for Health and Safety. The full Job Description is attached as a supporting file.