Technical Support Officer LBS-005
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | £16.28 per hour |
| Hours: | Full time |
| Closing date: | 06 July 2025 |
| Location: | Southwark, South East London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1537044062025 |
Summary
Technical Support Officer LBS-005
Description
We are seeking a dedicated Technical Support Officer for the LBS-005 position to join our dynamic team. This role is crucial for providing outstanding technical assistance and support to our clients, ensuring their needs are met promptly and effectively. You will be the first point of contact for diagnosing and resolving technical issues related to our products and services. Your expertise will be instrumental in troubleshooting software and hardware challenges, escalating complex problems, and maintaining a high level of user satisfaction through exceptional customer service. You will work closely with various departments to facilitate efficient problem resolution and continually strive to improve processes to enhance customer experiences. As a Technical Support Officer, you will have the opportunity to engage in ongoing learning and growth within a supportive environment, working with cutting-edge technologies and contributing to innovative projects. If you have a passion for technology and a drive to help others succeed, we encourage you to apply for this exciting opportunity to shape the future of our technical support services.
Responsibilities
Provide frontline technical support for clients experiencing issues with products and services.
Diagnose and troubleshoot hardware and software problems effectively and in a timely manner.
Manage incoming support requests via phone, email, and chat, ensuring customer queries are addressed promptly.
Document support tickets accurately and maintain detailed records of customer interactions and resolutions.
Collaborate with IT teams to escalate and resolve complex technical issues when necessary.
Conduct remote troubleshooting and provide clear instructions to clients for resolving issues.
Stay updated with the latest technologies, product updates, and best practices in technical support.
Requirements
Proven experience in a technical support role or related field, preferably within the IT industry.
Strong understanding of computer systems, mobile devices, and other tech products.
Excellent problem-solving skills and a methodical approach to diagnosing issues.
Exceptional communication skills, both verbal and written, to interact effectively with clients.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with remote desktop applications and help desk software is a plus.
Relevant certifications (such as CompTIA A+, ITIL) will be considered an advantage.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £16.28
Location: Southwark, South East London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK.
Description
We are seeking a dedicated Technical Support Officer for the LBS-005 position to join our dynamic team. This role is crucial for providing outstanding technical assistance and support to our clients, ensuring their needs are met promptly and effectively. You will be the first point of contact for diagnosing and resolving technical issues related to our products and services. Your expertise will be instrumental in troubleshooting software and hardware challenges, escalating complex problems, and maintaining a high level of user satisfaction through exceptional customer service. You will work closely with various departments to facilitate efficient problem resolution and continually strive to improve processes to enhance customer experiences. As a Technical Support Officer, you will have the opportunity to engage in ongoing learning and growth within a supportive environment, working with cutting-edge technologies and contributing to innovative projects. If you have a passion for technology and a drive to help others succeed, we encourage you to apply for this exciting opportunity to shape the future of our technical support services.
Responsibilities
Provide frontline technical support for clients experiencing issues with products and services.
Diagnose and troubleshoot hardware and software problems effectively and in a timely manner.
Manage incoming support requests via phone, email, and chat, ensuring customer queries are addressed promptly.
Document support tickets accurately and maintain detailed records of customer interactions and resolutions.
Collaborate with IT teams to escalate and resolve complex technical issues when necessary.
Conduct remote troubleshooting and provide clear instructions to clients for resolving issues.
Stay updated with the latest technologies, product updates, and best practices in technical support.
Requirements
Proven experience in a technical support role or related field, preferably within the IT industry.
Strong understanding of computer systems, mobile devices, and other tech products.
Excellent problem-solving skills and a methodical approach to diagnosing issues.
Exceptional communication skills, both verbal and written, to interact effectively with clients.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with remote desktop applications and help desk software is a plus.
Relevant certifications (such as CompTIA A+, ITIL) will be considered an advantage.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £16.28
Location: Southwark, South East London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK.