Visitor Service Officer
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | £26,123 per year |
| Hours: | Full time |
| Closing date: | 29 June 2025 |
| Location: | IP27 0AF |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 409901/1 |
Summary
You will contribute to achieving an exceptional visitor experience, providing outstanding service so they leave with lasting memories. You will provide visitor information, respond to enquiries with enthusiasm and expertise, making sure we meet the needs of every customer where possible. You will help keep our visitor facilities clean, safe and accessible. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.
Where you’ll work…
High Lodge, Thetford Forest
Key responsibilities & accountabilities
As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales,
and proactively selling Forestry England memberships.
• give information and deal with enquiries from customers inclusively, positive and friendly.
• lead on maintaining clean and welcoming public areas for our visitors to enjoy.
• collect, input and report on visitor and utilities data with accuracy.
• be willing to train in first aid and help when needed, contributing to safe and effective visitor support services.
• Assist with the coordination of High Lodge Information Point, staffing and rotas, leaflet stocks, first aid stocks, all retail sales and delivering good customer service
• Act as site Duty Manager, as part of a rota, predominately over the winter months.
• work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere.
• follow Forestry England’s policies and procedures being consistent and efficient.
• maintain strong communication with on-site partners, such as the Cafe, so we have a seamless and cohesive visitor experience.
• oversee parking system, addressing any issues quickly to ensure a hassle-free experience for visitors.
And any other tasks, reasonably requested by your line manager.
Proud member of the Disability Confident employer scheme