Administrator - PCN
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | £17.27 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 05 July 2025 |
| Location: | Morden, SM4 5DX |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Merton 5269905 |
Summary
What's involved with this role:
JOB TITLE: Administrator - PCN Team
REF: Merton 5269905
Pay rate: £17.27 per hour PAYE
The role:
On behalf of a local council, we are seeking an Administrator to work within a Penalty Charge Notice environment (please note this is not a standard admin role). The role involves working specifically within the Penalty Charge Notice (PCN) process, supporting the delivery of effective and fair traffic and parking enforcement across the borough.
The successful candidate will play a key role in ensuring compliance with traffic regulations by administering PCNs, responding to appeals, and working in line with statutory procedures and local authority policies.
Key Responsibilities may include:
Process Penalty Charge Notices (PCNs) in accordance with legislative requirements and internal procedures.
Review, log, and respond to correspondence from members of the public, legal representatives, and enforcement agents relating to PCNs.
Accurately update and maintain case records using relevant software systems.
Assist with the administration of challenges, representations, and appeals, including liaising with the Traffic Penalty Tribunal (TPT) and London Tribunals where applicable.
Produce accurate documentation for enforcement and recovery stages.
Ensure data protection, confidentiality, and customer service standards are upheld at all times.
What the client is looking for:
Previous experience in a similar administrative or enforcement role (experience in a PCN or local government environment is essential
Ability to work accurately under pressure with a strong attention to detail
Excellent written and verbal communication skills
Good working knowledge of Microsoft Office and case management systems
Understands the importance of confidentiality, accuracy, and compliance with legal frameworks.
Proactive, organised, and capable of managing competing priorities
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Merton 5269905
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.