Frailty Service Coordinator
| Posting date: | 05 June 2025 |
|---|---|
| Salary: | £13.00 per hour |
| Additional salary information: | £13.00 an hour |
| Hours: | Full time |
| Closing date: | 20 June 2025 |
| Location: | Wheatley Hill, DH6 3NP |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | B0611-25-0018 |
Summary
JOB DESCRIPTION JOB TITLE: Frailty Service Coordinator SALARY: £13 per hour CONTRACT: 2 years fixed term REPORTS TO: Frailty Therapy Practitioner RESPONSIBLE TO: Frailty Lead Clinician LOCATION: Easington and Sedegefield HOURS: 15 to 30 hours per week JOB PURPOSE: The Frailty Service Coordinator will be pivotal in helping to launch and run a new service aimed at the housebound, frail population of Easington and Sedgefield. They will assist a multi-disciplinary team in delivering patient care within the community. Your role will involve managing clinicians diaries, contacting patients and booking appointments, completing pre-assessment forms, and coordinating patient flow. You will liaise with GP practices, process referrals, and support remote consultations and follow-up care. Home visits are an integral part of the role, where you will take baseline observations, facilitate remote examinations using digital tools, and provide support to patients and their families. You will also maintain digital technologies to ensure smooth service delivery and effective communication, helping ensure high-quality care for patients in the local community. MAIN DUTIES AND RESPONSIBILITIES Organise and manage clinicians schedules efficiently, ensuring that appointments are correctly documented in ledgers to maintain smooth workflow. Schedule appointments for patients, ensuring effective communication with patients and their families/carers to confirm bookings and address any concerns. Oversee the completion and accurate documentation of pre-assessment forms, ensuring they are entered into patient records in a timely manner. Ensure efficient patient flow within the community frailty service, coordinating between the team members to minimise delays and ensure timely delivery of care. Identify and generate referrals for patients who require further services or specialist interventions, ensuring that they are referred in a timely and appropriate manner. Prepare and send necessary documentation regarding patient recommendations to general practices, ensuring all required information is included and communicated effectively. Maintain ongoing communication with local GP practices, providing updates and receiving necessary information regarding patient care and coordination. Responsible for organising the daily MDT meetings, ensuring that all relevant stakeholders are present, and support the team in discussing patient care. Arrange follow-up appointments and ensure that appropriate care and support are provided to patients in a timely manner. Utilise SystmOne to extract relevant patient data, ensuring that information is accurately gathered and available for clinical review. Set up and maintain the necessary technology for remote consultations, including configuring Teams links and ensuring clinicians have all relevant patient information beforehand. Oversee the management and upkeep of all digital technologies used within the service, ensuring they are functioning correctly and supporting patient care. Visit patients in their homes when required, facilitating remote consultations between patients and clinicians by setting up necessary digital devices. Conduct initial assessments by taking baseline vital signs, including blood pressure (lying and standing), pulse, oxygen saturation, respiratory rate, temperature, height, and weight. Support remote examinations through the use of a digital stethoscope and other technology to ensure comprehensive patient assessments. Provide support to patients and their families as needed, offering reassurance and assistance with understanding care plans or addressing concerns. Managerial Carry out surveys and audits as appropriate to your area of work Support colleagues to access the most appropriate service by problem solving and directing referrals to the most appropriate level of care. Maintain and provide accurate and timely statistics and information within the required timescales Participate in team meetings. Manage time and caseload pressure in a rapidly changing environment, using appropriate prioritisation. Undertake any other professional duty as required within the service, in accordance with training, and experience following consultation with the trained member of the team. Plan own caseload, asking for support when required Communication Establish and maintain effective, collaborative working with colleagues in Primary/Secondary Care, Social Services, Voluntary and Independent Sectors in all aspects of patient care. Participate in multi-disciplinary team meetings and liaise with other disciplines to achieve comprehensive, effective and holistic ongoing care management planning for the patient. Demonstrate the ability to communicate information, sometimes of a complex and sensitive matter and respond appropriately to patients, carers and staff. Maintain accurate and contemporaneous record keeping to a high standard utilising specific templates on SystmOne Demonstrate the ability to communicate information, sometimes of a complex and sensitive matter and respond appropriately to patients, carers and staff. Ensure timely and effective communication with the qualified staff on all team matters. Training Actively participate in your own personal development plan with your supervisor in order to develop the skills and knowledge required to carry out the responsibilities set out in the job description Ensure that personal support and development is gained through performance review, regular supervision and that training needs are identified with subsequent training as appropriate, in line with employers' policy.