Outpatients Booking Clerk
| Posting date: | 05 June 2025 |
|---|---|
| Salary: | £24,169.00 per year |
| Additional salary information: | £24169.00 a year |
| Hours: | Full time |
| Closing date: | 12 June 2025 |
| Location: | Stockton-on-Tees, TS19 8PE |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9345-25-0349 |
Summary
Book outpatient appointments and manage allocated clinic bookings as requested within the agreed booking schedule, following all trust policies, procedures and processes, and using appropriate technologies, e.g. Patient Administration System and automated telephone booking system. Responsibility for making decisions with regard to inserting outpatient appointments, making sure that the clinics are run as efficiently as possible, whilst taking into account clinical priorities and ensuring that patients are seen in order of appointment. Ensure that all outpatient activity is entered onto the outpatient systems and that any data recorded is accurate and relevant in accordance with the Data Protection Act 1998. The post holder will be expected to communicate and work effectively with all members of the booking team, liaising with medical and nursing staff, other departments and internal service users across the trust. The post holder will be expected to liaise with external service users such as patients, GPs and other hospitals adopting a professional manner at all times. The post-holder must treat colleagues in a manner that conveys respect for the abilities of each other and a willingness to work as a team. Ensure that all trust policies, procedures and guidelines relating to confidentiality and Caldicott Principles are strictly adhered to when handling patient files or discussing patient needs etc. Develop and maintain a broad understanding of national, regional and local waiting list targets and take appropriate action to assist in the timely resolution of a significant number of enquiries regarding the partial and full booking processes.