Clerical Officer – Receptionist
| Posting date: | 05 June 2025 |
|---|---|
| Salary: | £23,615.00 per year |
| Additional salary information: | £23615.00 a year |
| Hours: | Full time |
| Closing date: | 19 June 2025 |
| Location: | Plymouth, PL6 5ZF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9216-25-0729 |
Summary
PRIMARY DUTIES & AREAS OF RESPONSIBILITY 1. The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training. 2. To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance. 3. To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APNs (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference). 4. To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception. 5. To receive and welcome patients and relatives to the department and direct to appropriate waiting area. 6. To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas. 7. The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured. The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset. 8. To ensure the patients details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary. 9. To admit and discharge patients who are attending for minor or day case operations adding the appropriate procedure code where necessary. ***Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***