Faults Scheduler - M25
| Posting date: | 05 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 July 2025 |
| Location: | Leatherhead, KT22 7GZ |
| Company: | Balfour Beatty Plc |
| Job type: | Permanent |
| Job reference: | BBUK13891-522068 |
Summary
About the role
Join our esteemed Connect Plus Services Technology Team and play a pivotal role in maintaining and enhancing the M25's technological infrastructure. Your responsibilities will include booking and coordinating roadspace and traffic management bookings (NOMS) for fault rectifications, maintaining the Service Now job management system, and supporting/coordinating with the maintenance coordinator with routine maintenance scheduling and closures when necessary.
You will also liaise directly with the team including the fault coordinator and performance manager, as well as the wider business including roadspace team, central planning team, and other schedulers . If you're ready to be an integral part of a dynamic team shaping the future of one of the UK's most vital transportation networks, we invite you to join us!
Can be based at Dartford, Leatherhead or South Mimms office
What you'll be doing
- Adhere to ‘Zero Harm’ safety process at all times.
- Schedule, coordinate and manage roadspace bookings for reactive fault tasks to be carried out; including, but not limited to, making roadspace bookings, liaising with 3rd parties to share closures, arranging shares/permits where necessary.
- Coordinate with the technology services coordinators with details of bookings in progress and confirmed.
- Working with both the technology and roadspace teams to continually adjust and refine short-term programme to ensure all KPIs for technology are met.
- Ensure all road space is booked and used efficiently through co-ordination with other internal and external works.
- Ensure NH Service Now data is captured and entered correctly and all data accurate.
Who we're looking for
- IT literate, conversant with database applications, competent in the use of MS Office applications, MS Excel/Word/Projects (or similar).
- Previous experience in managing booking systems would be adventitious.
- Knowledge of the area network would be beneficial.
- A technical bias would be advantageous.
- Working knowledge of highways activities, traffic management and incident management.
- Working knowledge of National Highways’ Service Now job management system, and/or Connect Plus Services Network Occupancy Management (NOMS) system.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About us
Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com
Proud member of the Disability Confident employer scheme