Deputy General Catering Services Manager
| Posting date: | 05 June 2025 |
|---|---|
| Salary: | £43,000 per year |
| Hours: | Full time |
| Closing date: | 05 July 2025 |
| Location: | Shrewsbury, Shropshire |
| Remote working: | On-site only |
| Company: | Sodexo |
| Job type: | Permanent |
| Job reference: | SDX/TP/2068095/143825 |
Summary
About the Role
We are currently seeking a dedicated and dynamic Deputy General Catering Services Manager to join our team and play a key role in driving excellence and innovation in Shrewsbury, SY3 7AA! You'll act as the primary representative for Sodexo within the catering operation, and manage effectively all catering team members, to assist and deputise for the General manager with the Operational Management of Sodexo Catering Services ensuring the Clients receive services to the highest quality.
What you'll do
Innovation and continuous improvement
Help driving innovation and continuous improvement of people, systems, processes and services.
To help drive a ‘Best In Class’ service and promote team members to foster the same culture.
Present new ideas to ensure that each service is effective and efficient.
Work with the Head Chef and General Manager to ensure student voice and feedback is captured, and shared with the wider community with action plan and outcome delivered.
Client relationships
Establish rapport with clients and reinforce a positive company image.
Assist with monthly reports and any other paperwork or documentation requested by internal or external stakeholders / Clients is produced to a high standard, in a timely manner.
Develop and maintain long term relationships with the Client(s) by delivering operational excellence, and making use of the Clients for Life processes
Financial
Assist General Manager with managing the overall financial performance at site level.
Manage the service delivery ensuring efficiency and reviewing regularly; to be innovative and proactive to ensure continuous improvement.
Ensure monthly reports and any other paperwork or documentation requested by internal or external stakeholders / Clients is produced to a high standard, in a timely manner.
Help prepare annual budgets and forecasts for client and Sodexo
Help produce quotations and preparation of financial information for Internal and External Stakeholders
Make recommendations for efficiencies and cost saving.
People management
Actively drive a Health and Safety culture, and promote 3 Steps to Safety
Line manage team members, ensuring that they complete their duties (including administrative) in a timely and efficient manner, and follow procedure should expectations not be met.
Support General Manager with recruitment, induction of training team members in accordance with company policies with support from the relevant internal teams including PeopleServices (HR), Recruitment, Learning and development and Safer recruitment teams.
Actively manage and monitor company time and attendance system (currently Kronos) and associated systems such as payroll and MyTime and ensure compliance with and completion by site management team.
Input pay adjustments in line with company processes and policies, ensuring budgetary constraints are considered, when required (payroll is input predominantly by site managers)
Ensure adequate employee cover on site in the event of absence (holiday, sickness etc)
Employee engagement: Ensure all employees are encouraged, motivated, and feel supported, included and valued in their working environment, utilising the tools and information available including, but not limited to, HRMI, Employee Engagement survey, individual appraisals etc.
Operational and compliance
Ensure all site information is maintained and updated in accordance with Sodexo procedures and Service Level Agreements and is legally compliant with all relevant legislation including Health and Safety regulations
Ensure management of stock & equipment levels in accordance with required service delivery and within budget constraints.
Flexibility around working hours with requirements to work weekends if required
Understand client and contractual needs and ensure service delivery exceeds expectation.
Ensure all aspects of employees management by your team are undertaken including necessary compliance, i.e. Right to Work, Safer recruitment, allergen process
Ensure all service levels and management standards are maintained and administrative work is completed to the highest of standards throughout
Work with the Head Chef, General Manager and Hospitality Manager to bring innovation to the operation of all services
Understanding and compliance with all relevant Sodexo policies and procedures.
What we're looking for:
Food Safety Level 3 qualification as a minimum and Health and Safety - IOSH or equivalent
Track record of success in a similar role overseeing the delivery of out-sourced services
Worked in a school environment
Ability to lead, motivate and inspire team members of all levels
Proven experience of developing relationships
Excellent client relationship management
Experienced in leading company initiatives and change management processes
Strong communication and negotiation skill with excellent client relationship management
Ability to prioritise, work to tight deadlines, both prescribed and self-imposed
Ability to establish and maintain good working relationships at all levels
Competent and able to use a range of IT and technologically applications and systems, i.e. MS Office, Electronic
Employee Management systems
Package Description
''Lead the way and build comfortable future''.
starting from £43000 per annum + Sodexo Benefits
40 hours per week
5 out of 7 days
PPE provided, free car parking
Lunch available, Access to events and shows and access to flexible benefits
Opportunities for professional growth and development.
A supportive and inclusive work environment.
The chance to make a difference.
We are currently seeking a dedicated and dynamic Deputy General Catering Services Manager to join our team and play a key role in driving excellence and innovation in Shrewsbury, SY3 7AA! You'll act as the primary representative for Sodexo within the catering operation, and manage effectively all catering team members, to assist and deputise for the General manager with the Operational Management of Sodexo Catering Services ensuring the Clients receive services to the highest quality.
What you'll do
Innovation and continuous improvement
Help driving innovation and continuous improvement of people, systems, processes and services.
To help drive a ‘Best In Class’ service and promote team members to foster the same culture.
Present new ideas to ensure that each service is effective and efficient.
Work with the Head Chef and General Manager to ensure student voice and feedback is captured, and shared with the wider community with action plan and outcome delivered.
Client relationships
Establish rapport with clients and reinforce a positive company image.
Assist with monthly reports and any other paperwork or documentation requested by internal or external stakeholders / Clients is produced to a high standard, in a timely manner.
Develop and maintain long term relationships with the Client(s) by delivering operational excellence, and making use of the Clients for Life processes
Financial
Assist General Manager with managing the overall financial performance at site level.
Manage the service delivery ensuring efficiency and reviewing regularly; to be innovative and proactive to ensure continuous improvement.
Ensure monthly reports and any other paperwork or documentation requested by internal or external stakeholders / Clients is produced to a high standard, in a timely manner.
Help prepare annual budgets and forecasts for client and Sodexo
Help produce quotations and preparation of financial information for Internal and External Stakeholders
Make recommendations for efficiencies and cost saving.
People management
Actively drive a Health and Safety culture, and promote 3 Steps to Safety
Line manage team members, ensuring that they complete their duties (including administrative) in a timely and efficient manner, and follow procedure should expectations not be met.
Support General Manager with recruitment, induction of training team members in accordance with company policies with support from the relevant internal teams including PeopleServices (HR), Recruitment, Learning and development and Safer recruitment teams.
Actively manage and monitor company time and attendance system (currently Kronos) and associated systems such as payroll and MyTime and ensure compliance with and completion by site management team.
Input pay adjustments in line with company processes and policies, ensuring budgetary constraints are considered, when required (payroll is input predominantly by site managers)
Ensure adequate employee cover on site in the event of absence (holiday, sickness etc)
Employee engagement: Ensure all employees are encouraged, motivated, and feel supported, included and valued in their working environment, utilising the tools and information available including, but not limited to, HRMI, Employee Engagement survey, individual appraisals etc.
Operational and compliance
Ensure all site information is maintained and updated in accordance with Sodexo procedures and Service Level Agreements and is legally compliant with all relevant legislation including Health and Safety regulations
Ensure management of stock & equipment levels in accordance with required service delivery and within budget constraints.
Flexibility around working hours with requirements to work weekends if required
Understand client and contractual needs and ensure service delivery exceeds expectation.
Ensure all aspects of employees management by your team are undertaken including necessary compliance, i.e. Right to Work, Safer recruitment, allergen process
Ensure all service levels and management standards are maintained and administrative work is completed to the highest of standards throughout
Work with the Head Chef, General Manager and Hospitality Manager to bring innovation to the operation of all services
Understanding and compliance with all relevant Sodexo policies and procedures.
What we're looking for:
Food Safety Level 3 qualification as a minimum and Health and Safety - IOSH or equivalent
Track record of success in a similar role overseeing the delivery of out-sourced services
Worked in a school environment
Ability to lead, motivate and inspire team members of all levels
Proven experience of developing relationships
Excellent client relationship management
Experienced in leading company initiatives and change management processes
Strong communication and negotiation skill with excellent client relationship management
Ability to prioritise, work to tight deadlines, both prescribed and self-imposed
Ability to establish and maintain good working relationships at all levels
Competent and able to use a range of IT and technologically applications and systems, i.e. MS Office, Electronic
Employee Management systems
Package Description
''Lead the way and build comfortable future''.
starting from £43000 per annum + Sodexo Benefits
40 hours per week
5 out of 7 days
PPE provided, free car parking
Lunch available, Access to events and shows and access to flexible benefits
Opportunities for professional growth and development.
A supportive and inclusive work environment.
The chance to make a difference.