Complaints and Information Governance Assistant
| Posting date: | 04 June 2025 |
|---|---|
| Salary: | £20,001.00 to £30,000.00 per year |
| Additional salary information: | £28,624 - £30,060 per annum |
| Hours: | Full time |
| Closing date: | 18 June 2025 |
| Location: | Darlington, DL1 5QT |
| Company: | Darlington Borough Council |
| Job type: | Permanent |
| Job reference: | 281070 |
Summary
We are seeking a highly motivated individual to work in a challenging yet rewarding environment.andnbsp; In this customer facing role the successful applicant will receive complaints, compliments, comments and information requests on behalf of the Council and ensure they are processed in accordance with the relevant regulations and Council procedures.andnbsp;
The post holder will need to have relevant experience in handling complaints/customer feedback and/or requests for information.andnbsp;
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
andnbsp;
andnbsp;- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
andnbsp;- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
andnbsp;- Flexi-time scheme
andnbsp;- Flexible working
andnbsp;- Generous Maternity, Paternity and Adoption Leave schemes
andnbsp;- Staff equality forums
andnbsp;- Green Car Leasing Scheme
andnbsp;- Access to a wide range of training, learning and development
andnbsp;- Physiotherapy service
andnbsp;- Confidential counselling service
andnbsp;- Great wellbeing offer
andnbsp;- Cycle to Work Scheme
andnbsp;- Dolphin Centre Fit for Life Discounts
andnbsp;- Local and National retailer discounts
andnbsp;- Vivup employee benefit app and Lifestyle Savings
andnbsp;- Arriva Employee Travel Club
andnbsp;
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page:
https://www.darlington.gov.uk/jobs-and-careers/
andnbsp;
For detailed information on this role, please refer to the Role Profile and Supporting Information.
u General Information for Applicants: /u
All applicant email correspondence will come fromandnbsp;donotreply@northeastjobs.org.ukandnbsp;and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 orandnbsp;HR@darlington.gov.ukandnbsp;, who will be happy to assist.
The post holder will need to have relevant experience in handling complaints/customer feedback and/or requests for information.andnbsp;
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
andnbsp;
andnbsp;- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
andnbsp;- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
andnbsp;- Flexi-time scheme
andnbsp;- Flexible working
andnbsp;- Generous Maternity, Paternity and Adoption Leave schemes
andnbsp;- Staff equality forums
andnbsp;- Green Car Leasing Scheme
andnbsp;- Access to a wide range of training, learning and development
andnbsp;- Physiotherapy service
andnbsp;- Confidential counselling service
andnbsp;- Great wellbeing offer
andnbsp;- Cycle to Work Scheme
andnbsp;- Dolphin Centre Fit for Life Discounts
andnbsp;- Local and National retailer discounts
andnbsp;- Vivup employee benefit app and Lifestyle Savings
andnbsp;- Arriva Employee Travel Club
andnbsp;
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page:
https://www.darlington.gov.uk/jobs-and-careers/
andnbsp;
For detailed information on this role, please refer to the Role Profile and Supporting Information.
u General Information for Applicants: /u
All applicant email correspondence will come fromandnbsp;donotreply@northeastjobs.org.ukandnbsp;and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 orandnbsp;HR@darlington.gov.ukandnbsp;, who will be happy to assist.