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Junior Service Manager - Dermatology
| Posting date: | 04 June 2025 |
|---|---|
| Salary: | £51,883.00 to £58,544.00 per year |
| Additional salary information: | £51883.00 - £58544.00 a year |
| Hours: | Full time |
| Closing date: | 12 June 2025 |
| Location: | London, TW7 6AF |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9289-SC-53 |
Summary
Roles and Responsibilities Provide hands-on operational management to designated areas of the HGD Directorate, ensuring the delivery of services in line with expected service standards. Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g RTT and Cancer. Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Lead Nurse, medical staff and with the Patient Advisors. Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager. Be responsible for effective communication including regular team and departmental briefing. Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service. Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation. Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans. Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs. Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures. Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans. Please see attached job description and person specification to this advert for further details.