Digital Transformation Lead
| Posting date: | 04 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 15 June 2025 |
| Location: | Redhill, RH1 1EB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0455-25-0010 |
Summary
To lead on communications with patient facing services, to include branding, patient experience, practice identity, website, cloud telephony, health campaigns, social media, use of the NHS App. To liaise with Patient Liaison Officers leading on responding to patient feedback, social media, complaints and significant events. To recommend and influence decision making in patient access, service and experience based on interaction with patients and the local community. To lead with practice administrative and clinical staff in the achievement of IIF, QOF, CQC, DES and other contractual compliance. To work closely with the Practice Managers in developing new technology to improve overall efficiency. To work with staff to coordinate work with partners to enable the practice to deliver high quality services for their populations such as health and social care partners, statutory agencies, voluntary sector, neighbourhood groups etc. Work with clinicians to analyse data to identify population health needs. Design and deliver projects aimed at improving these outcomes. Work with administrative teams with a view to population health and proactive disease management systems. Submit regular high-level project reports showing progress against objectives and recommend developmental options. Work with managers to create and maintain accurate documentation in relation to standard operating procedures, contacts, and decision-making. Work with practices to achieve nationally set targets and support population health management. Identify opportunities for projects that enable the practice to deliver its strategic aspirations and vision. Assist with project delivery and reporting. To support improving Capacity and Access, to include Enhanced Access and digital triage. Interrogate and analyse data to assess demand, capacity, and activity to support the delivery of project reporting and project outcomes, to include Enhanced Access. Support communication within the practices and network projects where they overlap with practice delivery. Build relationships and facilitate cooperation between the practices and at neighbourhood level to improve patient care delivery.