Admissions Clerical Officer

Posting date:	04 June 2025
Salary:	£23,615.00 per year
Additional salary information:	£23615.00 a year
Hours:	Full time
Closing date:	16 June 2025
Location:	Torquay, TQ2 7AA
Company:	NHS Jobs
Job type:	Contract
Job reference:	C9388-25-0736

Summary

Detailed job description and responsibilities Communication and working relationships This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care Communicate effectively in writing and verbally with: Internal o Consultants o Nursing staff o Medical Personnel o Admin and Clerical staff o Ancillary Staff o Management o Across the trust External o Patients and Carers o Members of the general public o G.P. Practices o Other Hospitals both in and out of the district o Locum medical agencies Communication may involve relaying complex and confidential information between clinical staff and patients the postholder should be able to relay this information accurately, with understanding and with empathy On occasion may need to use initiative to overcome language barriers in order to relay information To ensure that patients are treated with courtesy, dignity and respect Providing the efficient and effective administrative support to the department Planning and organisation To ensure that listing forms, queries and data are received, actioned and recorded in an accurate and timely fashion To be responsible for updating the clinical systems with all confirmed admission dates Where appropriate to update the Day Case Spreadsheet in an accurate and timely manner To ensure that each patient has a pre-assessment and consent (where appropriate) is booked in a timely manner prior to admission To ensure that Theatre staff, Anaesthetics and Data Office teams are fully informed of workloads for forthcoming weeks and any changes to agreed sessions Analytical and judgement To handle routine and non-routine enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with all enquiries either verbally or in writing To make judgements in order to maximise usage of theatre capacity whilst remaining within local and national targets To accurately record all data on the Online Theatre form system, PAS and Galaxy Responsibility and accountability To manage own workload To participate in the training of new staff members as appropriate To ensure that all communication received (both verbal and non-verbal) is actioned and/or recorded appropriately To provide support and cover, when required, to colleagues as determined by the Admissions Team Leader and Planned care Practice Manager. Attend and participate in departmental meetings and take notes / minutes as required Attend and contribute to regular team meetings Responsibility for patients and client care Dealing with patients on the telephone and in person, to negotiate admission dates and time Dealing with cancer patient queries and concerns in person and on the telephone with empathy and consideration Policy and service responsibility To ensure that all protocols are maintained and are kept up to date To advise management of any service deviations To comply with the Trusts Patient Access Policy and Standard Operating Procedures To identify areas for service improvement and support implementation, including development and maintenance of protocols To arrange and negotiate with each Patient the admission date and time to ensure they are booked in accordance with Cancer targets, the Patient Access Policy and Referral to Treatment target escalating as necessary to the Admissions Team Leader and Planned Care Patient Pathway Manager as required Responsibility for supervision, leadership and management To work proactively and independently both with and without supervision, ensuring day to day tasks are completed in a timely manner To support new and current staff in their role and ensure compliance with Standard Operating Procedures To provide cover for the other members of the team, as required To actively contribute to the development of new processes, protocols and standard operating procedures Information technology and administrative duties Ensure relevant training is completed in order to use Trust IT computer systems To use the relevant Trust IT computer systems to maintain patient records