IT Support Technician Apprentice
| Posting date: | 04 June 2025 |
|---|---|
| Salary: | £346 per week |
| Hours: | Full time |
| Closing date: | 04 July 2025 |
| Location: | CB11 3AU |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/244588-37853 |
Summary
Daily roles and responsibilities but not limited too;
- Provide technical support to internal staff through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- All helpdesk duties; dealing with internal customers in person and incoming calls, emails and messaging tools
- Helpdesk duties (completing tickets), and understanding correct processes for escalating issues to 1st, 2nd or 3rd Line Engineers as appropriate, or to other technical specialists within the Organisation.
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Helping with IT administration tasks