Concierge Assistant
| Posting date: | 04 June 2025 |
|---|---|
| Salary: | £26,488.60 per year |
| Hours: | Part time |
| Closing date: | 11 June 2025 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | On-site only |
| Company: | Gentoo Group Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Join Gentoo’s dedicated team, providing round-the-clock services to customers every day of the year.
This role involves CCTV monitoring, access control for multi-storey and sheltered schemes, handling emergency out-of-hours calls, and coordinating urgent repairs. You will also respond to fire alarm activation's in multi-tenanted buildings and liaise with emergency services to ensure swift and effective action.
Due to the 24/7 nature of the role, candidates must be adaptable to a varied shift pattern, including day and night shifts, as well as weekend working.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include:
Handle calls from customers, dealing with their queries as required.
Administer the emergency out of hours repairs service, taking calls, scheduling work, and liaising with operatives or the duty manager as required.
Record information onto in-house IT systems
Liaise with external stakeholders such as City of Sunderland Council/Social Services/Utility supplies.
Respond to fire alarm activation efficiently, following the correct procedures.
Ensure any faults or system issues are escalated appropriately.
Handle calls to the Anti-social behaviour Helpline
Respond to customer complaints in a timely manner to resolve. This may include liaising with the appropriate Neighbourhood Management teams.
Monitor CCTV and control security of blocks and surrounding areas across the city
View archived recorded images and securely transfer footage to archives.
Monitor the door entry system and control access to blocks.
What we are looking for:
Ability to cover required operating hours of the post – 24/7 shift pattern, 365 days of the year includes Bank Holidays, Christmas Day, Boxing Day, and New Year’s Day
Demonstrable experience of working in a performance driven, fast paced customer/customer focussed environment, where you have taken ownership and responsibility of customers issues.
Previous administrative experience and competency using Microsoft packages.
Confidence and ability to multitask, recording information accurately with diligence.
Outstanding people skills with the ability to build rapport quickly.
Resilient, tactful, diplomatic, and tenacious, with the ability to work in a changing and challenging environment.
An empathetic and compassionate approach with customers .
As this is a multi-discipline role, you must be able to demonstrate the ability to multi-task, prioritise workloads and keep calm under pressure.
This role involves CCTV monitoring, access control for multi-storey and sheltered schemes, handling emergency out-of-hours calls, and coordinating urgent repairs. You will also respond to fire alarm activation's in multi-tenanted buildings and liaise with emergency services to ensure swift and effective action.
Due to the 24/7 nature of the role, candidates must be adaptable to a varied shift pattern, including day and night shifts, as well as weekend working.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include:
Handle calls from customers, dealing with their queries as required.
Administer the emergency out of hours repairs service, taking calls, scheduling work, and liaising with operatives or the duty manager as required.
Record information onto in-house IT systems
Liaise with external stakeholders such as City of Sunderland Council/Social Services/Utility supplies.
Respond to fire alarm activation efficiently, following the correct procedures.
Ensure any faults or system issues are escalated appropriately.
Handle calls to the Anti-social behaviour Helpline
Respond to customer complaints in a timely manner to resolve. This may include liaising with the appropriate Neighbourhood Management teams.
Monitor CCTV and control security of blocks and surrounding areas across the city
View archived recorded images and securely transfer footage to archives.
Monitor the door entry system and control access to blocks.
What we are looking for:
Ability to cover required operating hours of the post – 24/7 shift pattern, 365 days of the year includes Bank Holidays, Christmas Day, Boxing Day, and New Year’s Day
Demonstrable experience of working in a performance driven, fast paced customer/customer focussed environment, where you have taken ownership and responsibility of customers issues.
Previous administrative experience and competency using Microsoft packages.
Confidence and ability to multitask, recording information accurately with diligence.
Outstanding people skills with the ability to build rapport quickly.
Resilient, tactful, diplomatic, and tenacious, with the ability to work in a changing and challenging environment.
An empathetic and compassionate approach with customers .
As this is a multi-discipline role, you must be able to demonstrate the ability to multi-task, prioritise workloads and keep calm under pressure.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.