Customer Service Coordinator - Housing Maintenance
| Posting date: | 04 June 2025 |
|---|---|
| Salary: | £25,969 per year |
| Hours: | Full time |
| Closing date: | 18 June 2025 |
| Location: | Papworth Everard, Cambridge |
| Remote working: | On-site only |
| Company: | Papworth Trust |
| Job type: | Permanent |
| Job reference: |
Summary
Papworth Trust Jobs. Supporting Disabled People. East of England.
Customer Service Coordinator – Housing Maintenance
Salary: £25,969 per annum
Location: Papworth Everard
Full/Part Time: Full time
Total Weekly Hours: 37.5 hours, Monday-Friday 9am to 5pm
Permanent or Fixed Term: Permanent
Disclosure Barring Service: Basic
About us:
Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for who they are, and our mission is for disabled people to have equality, choice and independence.
As a Disability Confident Employer, we welcome applications from disabled candidates and guarantee an interview to those who meet the minimum job criteria.
We provide ongoing support and adjustments for those working with us that have a disability or long-term health condition and can help you obtain Access to Work funding to support you to do your job. You can ask us about reasonable adjustments you’ll need throughout the application and interview process too. We’d love you to have a positive experience with us, so please call 01480 357200 or email hr.administration@papworthtrust.org.uk and we’ll happily discuss your needs.
How will I be supporting the work of the Trust?
Papworth Trust currently provides a housing service to tenants in the East of England. We want to provide a high-quality experience to our tenants and provide high quality homes to them.
The Customer Service Coordinator will be accountable for customer service across our repairs service, ensuring an excellent experience for tenants.
What does this involve?
• You will be the all-important first point of contact for our tenants
• You will be taking details of their repairs, scheduling work, and liaising with contractors and our internal teams, keeping our tenants informed of key dates and progress on their repair
• Great customer service is key in this role to ensure high levels of satisfaction
Who are we looking for?
• You will have great customer service skills, as well as strong planning and organisational skills.
• In this role communication is absolutely key, so you need to be confident and comfortable speaking to a wide range of people with empathy and kindness.
• Active listening skills are important, along with the ability to learn new processes
• You will have great attention to detail and be able to probe issues to proactively solve problems
• You will demonstrate the Trusts values in all that you do.
• IT skills are essential, particularly Word, Excel and email with training provided for the housing and maintenance systems.
What you’ll get in return?
• 33 days of annual leave, inclusive of bank holidays (pro rata for part timers)
• annual leave purchase scheme
• occupational sick pay – 6 weeks full/6 weeks half pay after probation
• health cashback plan, with money back on things such as dental/optical
• choice of two pension schemes with an enhanced employer contribution
• plenty of wellbeing support including employee assistance helpline, online apps, mental health first aid and wellbeing discussions
• a ‘Values in Practice’ reward scheme with vouchers for achievements
• various tax saving incentives such as cycle to work, and pension via salary exchange
• involvement in our employee forum and colleague experience groups, making sure your voice is heard
• access to ongoing training, learning and development opportunities, including qualifications
We’d love to talk
For an informal chat about the role please contact Damian King, Team Leader Housing Maintenance on 01480 357219.
Ready to apply? Please send your CV together with a short covering letter, outlining how you meet the requirements of the job and person specification to: Damian.King@papworthtrust.org.uk
The closing date is 18 June
Interested?
You can find out more about Papworth Trust, our values and what we do here: Papworth Trust - Home
Papworth Trust Jobs. Supporting Disabled People. East of England.
Customer Service Coordinator – Housing Maintenance
Salary: £25,969 per annum
Location: Papworth Everard
Full/Part Time: Full time
Total Weekly Hours: 37.5 hours, Monday-Friday 9am to 5pm
Permanent or Fixed Term: Permanent
Disclosure Barring Service: Basic
About us:
Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for who they are, and our mission is for disabled people to have equality, choice and independence.
As a Disability Confident Employer, we welcome applications from disabled candidates and guarantee an interview to those who meet the minimum job criteria.
We provide ongoing support and adjustments for those working with us that have a disability or long-term health condition and can help you obtain Access to Work funding to support you to do your job. You can ask us about reasonable adjustments you’ll need throughout the application and interview process too. We’d love you to have a positive experience with us, so please call 01480 357200 or email hr.administration@papworthtrust.org.uk and we’ll happily discuss your needs.
How will I be supporting the work of the Trust?
Papworth Trust currently provides a housing service to tenants in the East of England. We want to provide a high-quality experience to our tenants and provide high quality homes to them.
The Customer Service Coordinator will be accountable for customer service across our repairs service, ensuring an excellent experience for tenants.
What does this involve?
• You will be the all-important first point of contact for our tenants
• You will be taking details of their repairs, scheduling work, and liaising with contractors and our internal teams, keeping our tenants informed of key dates and progress on their repair
• Great customer service is key in this role to ensure high levels of satisfaction
Who are we looking for?
• You will have great customer service skills, as well as strong planning and organisational skills.
• In this role communication is absolutely key, so you need to be confident and comfortable speaking to a wide range of people with empathy and kindness.
• Active listening skills are important, along with the ability to learn new processes
• You will have great attention to detail and be able to probe issues to proactively solve problems
• You will demonstrate the Trusts values in all that you do.
• IT skills are essential, particularly Word, Excel and email with training provided for the housing and maintenance systems.
What you’ll get in return?
• 33 days of annual leave, inclusive of bank holidays (pro rata for part timers)
• annual leave purchase scheme
• occupational sick pay – 6 weeks full/6 weeks half pay after probation
• health cashback plan, with money back on things such as dental/optical
• choice of two pension schemes with an enhanced employer contribution
• plenty of wellbeing support including employee assistance helpline, online apps, mental health first aid and wellbeing discussions
• a ‘Values in Practice’ reward scheme with vouchers for achievements
• various tax saving incentives such as cycle to work, and pension via salary exchange
• involvement in our employee forum and colleague experience groups, making sure your voice is heard
• access to ongoing training, learning and development opportunities, including qualifications
We’d love to talk
For an informal chat about the role please contact Damian King, Team Leader Housing Maintenance on 01480 357219.
Ready to apply? Please send your CV together with a short covering letter, outlining how you meet the requirements of the job and person specification to: Damian.King@papworthtrust.org.uk
The closing date is 18 June
Interested?
You can find out more about Papworth Trust, our values and what we do here: Papworth Trust - Home
Papworth Trust Jobs. Supporting Disabled People. East of England.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.