Repairs Administrator
| Posting date: | 04 June 2025 |
|---|---|
| Salary: | £12.65 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 03 July 2025 |
| Location: | Stoke-on-Trent, ST1 6AY |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Stoke 5269953 |
Summary
What's involved with this role:
JOB TITLE: Repairs Administrator - Customer Services
REF: Stoke 5269953
Pay rate: £12.65 per hour PAYE
The role:
On behalf of a local council, we are seeking a Repairs Administrator supporting the delivery of high-quality repair and maintenance services for local residents.
It is essential that you have previous experience of working in a customer focused environment, with excellent telephone skills etc.
Key Responsibilities may include:
Handle and process incoming repair requests via phone, email, and internal systems.
Maintain and update records accurately in line with GDPR and Freedom of Information Act requirements.
Monitor the progress of repair jobs, ensuring deadlines and service levels are met.
Support the wider team by preparing reports, handling queries, and following up on outstanding issues.
Contribute to continuous improvement of our systems and processes.
What the client is looking for:
Previous experience working in a similar admin role, ideally within a local authority
Experience of working in a customer focused environment (telephone skills etc.)
Previous experience of working in a busy office whilst maintaining a consistent high level of productivity
Attention to detail with focus on delivering work to an agreed service and quality standard
Awareness of GDPR and Freedom of Information Act
Confident in the use of numerous IT packages i.e. Word, Excel and the ability to input data
Experience of developing and maintaining record systems
Educated to a good standard e.g. equivalent to NVQ 2
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: Stoke 5269953
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.