UCR Performance Lead
| Posting date: | 03 June 2025 |
|---|---|
| Salary: | £55,557 to £70,334 per year |
| Additional salary information: | National £55,557- £66,058 Specified Location Pay Zone £58,975 - £69,752 Outer London £59,677- £70,334 |
| Hours: | Full time |
| Closing date: | 11 June 2025 |
| Location: | Dundee |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 407986/10 |
Summary
This role supports performance improvement in UCR and will work towards a community approach of sharing good practice, driving improvements, and reducing variation in performance delivery across UCR.
Delivering a quality customer service is of upmost importance and delivering our service with consistency is key.
The Performance and Improvement lead will work nationally with the UCR G7 & SEO community. They will provide a strategic direction to a wide range of colleagues, supporting them to identify areas of focus and the activity that will ensure we are on a good, safe and secure track to continuously improve UCR performance across the network.
We welcome applications from candidates who demonstrate inspirational and innovative improvements in an operational environment to help drive performance and deliver a positive and efficient service to our customers.
- This is an opportunity for an individual who has proven work related experience in the interpretation and analysis of data/MI and performance improvement. They will help UCR deliver an improved performance and customer service nationally.
- You must have strong leadership skills in an operational environment. You will monitor and drive performance improvement, lead, empower and coach teams. Make sound decisions and support change implementation at a national level.
- You will monitor performance across all sites and proactively share insight and improvement activity across the network. You will work collaboratively with colleagues to identify continuous improvements to performance delivery and support leaders to implement improvements effectively into operations at a national level.
- You will have the skills to interpret and analyse complex information and data to reach sound decisions at pace. Working with the data provided you will construct and deliver a concise forward work plan to deliver caseload growth, increased activity, and quality outcomes across sites.
- You will provide clear direction to a wide range of colleagues ensuring work is undertaken to key milestones and that everyone understands their roles, the business priorities and expected outcomes.
- You will be involved in the delivery of presentations, to provide support and coaching on the activities to improve delivery, working with colleagues so they understand what is required and how this needs to be implemented on their sites.
- You will be future focussed, helping to facilitate the sharing of best practice to raise performance and close the gap in performance variation across the network.
- You will be confident working in an agile operational environment and leading teams through change and ambiguity, as well as finding solutions to emerging challenges or risks.
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