Operations Manager
| Posting date: | 03 June 2025 |
|---|---|
| Salary: | £45,720 to £48,920 per year |
| Additional salary information: | Plus allowance of 15% which equates to an additional £6,858 - £7,338 pa based on salary minimum. |
| Hours: | Full time |
| Closing date: | 16 June 2025 |
| Location: | Horley |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 407643/1 |
Summary
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
The role of the Operations Manager is dynamic and exciting. You will manage a mix of reactive operational situations as well as the oversight of planned compliance and assurance activity. You will be responsible for leadership and setting direction to the Home Office Compliance Team, made up of compliance and operations managers and operations and compliance officers.
The Compliance Team will be based onsite and monitor a broad range of activity, from checking the quality of cleaning and catering, to monitoring use of force and removal of residents from the IRC onto chartered flights. Always ensuring that people detained are treated humanely and with care whilst being held securely.
Working within the compliance team is both interesting and challenging.
The successful candidates will work on various workstreams encompassing changing priorities, making no two days the same. Maintaining high levels of co-operation with our service providers, stakeholders, and other interested parties, and communicating effectively and professionally is a key part of operating the compliance team.
Key Responsibilities
The successful candidate will be responsible for (but not limited to):
- Providing oversight of a robust monitoring schedule, ensuring robust testing of the contractual compliance of the IRC service provider whilst providing leadership and guidance on key contractual risk areas
- Ensuring that the site is run properly and securely in accordance with Detention Centre Rules 2001, Operating Standards, Detention Service Orders and the contract with the private IRC Supplier
- Providing effective management to a team of Senior Operations Officers, whom this role line manages, and Operations Officers, ensuring work is evenly distributed and outputs monitored. Allowing team members to deliver high performance, whilst also developing a learning culture
- Providing out of hours on-call support for the IRC estate nationally, providing support to local teams during incidents and providing “Duty Senior Manager” cover for the IRC estate nationally during evenings and weekends
- Supporting the Service Delivery Manager with their duties - chairing monthly operational review meetings with suppliers and in other duties such as representation at senior management meetings
- Providing oversight in the implementation of action plans from 3rd parties within agreed timescales supporting the Service Delivery Manager and having an oversight of management of information and data, such as litigation, freedom of information requests and subject access requests
- Leading on areas of risk management, such as risk registers, data protection and trend analysis to ensure compliance from suppliers supporting the operational management of the establishment and supplier audits and self-audits compliance and monitoring
Working Pattern
Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.
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